Technical Specialist
6 days ago
The successful incumbent will report to the Technical Manager and be responsible for the repair and maintenance of mobility equipment, including handheld computers, vehicle mount computers, and industrial thermal transfer label printers. The ideal candidate will have a strong technical background, excellent diagnostic skills, and the ability to work independently with minimal supervision.
Key Responsibilities:- Repair and maintain mobility equipment, including handheld computers, vehicle mount computers, and industrial thermal transfer label printers
- Diagnose and troubleshoot faults on scanners and label printers
- Conduct preventative maintenance on mobility equipment at customer locations
- Configure devices for sales demo requests
- Knowledge of barcode label printing software – Bartender, Nice Label
- Understanding of application software – Velocity for Android/ Terminal Emulator
- Complete all required documentation in accurate and legible fashion
- Responsible for good housekeeping and safety practices
- A+ certification or Diploma in Information Technology
- Minimum of 2/3 years' experience in hardware repairs up to board level, specifically on the following devices: handheld computers (Honeywell, Zebra, Datalogic), vehicle mount computers (Honeywell VM1), industrial thermal transfer label printers (Honeywell PM43, Zebra ZT410)
- Proficiency and experience in 2.4 and 5 GHz networks
- Experience with firmware upgrades on handheld computers
- Ability to reprogram new main boards after replacement
- Strong diagnostic skills for identifying faults on scanners and label printers
- Capability to conduct preventative maintenance on mobility equipment at customer locations
- Availability for callouts to diagnose and repair faulty mobility equipment
- Experience in servicing industrial label printers at customers locations
- Competency in staging new mobile devices for customer sites
- Workshop repairs completed within specified SLA timeframes
- Undertake new installations when required
- Good communication skills
- Must be a team player
- Self-motivated
- Fluency in the English language
- Valid Driver's License
- Enthusiasm in carrying out his/her duties
- Experience in handling customers in all situations
- Must have own reliable transport
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