Senior Account Manager
1 week ago
Join Paymentology, the first truly global issuer-processor, and take on a challenging role as a Senior Account Manager. In this position, you will be responsible for nurturing relationships with our most critical and high-value client accounts, fostering trust-based relationships, and identifying opportunities for growth and expansion.
Key Responsibilities:- Client Relationship Management: Manage critical and high-value client accounts, serving as their main point of contact, and develop and maintain trust-based relationships with key client stakeholders.
- Account Strategy and Planning: Develop and implement comprehensive Success Plans tailored to each client's strategic goals and business objectives, and provide strategic insights and advice to clients.
- Service Delivery and Client Feedback: Ensure timely and successful delivery of solutions, manage client expectations, and drive initiatives to gather feedback.
- Business Development and Growth: Identify and pursue opportunities for upselling and cross-selling, and drive contract renewals.
- Reporting and Data Analysis: Prepare and present detailed reports on KPIs during strategic meetings, and continuously track annual success plan achievements.
- Higher Education: Higher education in management, marketing, or business preferred but not required.
- Experience: 8-10 years in key account management or client relationship management, preferably in a global SaaS environment related to financial services.
- Skills: Excellent multitasking and time management skills, proficient in resolving client issues and conflicts, and skilled in tracking and interpreting client data.
Paymentology is the first truly global issuer-processor, giving banks and fintechs the technology, team, and experience to rapidly issue and process Mastercard, Visa, and UnionPay cards across more than 50 countries, at scale. Our advanced, multi-cloud platform, offering both shared and dedicated processing instances, vast global presence, and richer, real-time data, set us apart as the leader in payments.
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