Senior Account Manager

1 day ago


Johannesburg, Gauteng, South Africa Paymentology Full time
Job Title: Senior Account Manager

Paymentology is a leading issuer-processor of payment cards, serving banks and fintechs globally. We offer a cutting-edge multicloud platform, providing shared and dedicated processing instances, a vast global presence, and real-time data analytics.

As a Senior Account Manager at Paymentology, you will be responsible for nurturing relationships with our most critical and high-value client accounts, fostering trust-based relationships, and identifying opportunities for growth and expansion.

Key Responsibilities:
  • Client Relationship Management: Manage critical and high-value client accounts, serving as their main point of contact, and develop and maintain trust-based relationships with key client stakeholders.
  • Account Strategy and Planning: Develop and implement comprehensive Success Plans tailored to each client's strategic goals and business objectives.
  • Service Delivery and Client Feedback: Ensure timely and successful delivery of solutions, manage client expectations, and drive initiatives to gather feedback.
  • Business Development and Growth: Identify and pursue opportunities for upselling and cross-selling, drive contract renewals, and leverage strategic insights to add value and enhance client satisfaction.
  • Reporting and Data Analysis: Prepare and present detailed reports on KPIs during strategic meetings, and continuously track annual success plan achievements and make strategic recommendations.
Requirements:
  • Higher education in management, marketing, or business preferred but not required.
  • 8-10 years in key account management or client relationship management, preferably in a global SaaS environment related to financial services.
  • Experience in the payments domain and stakeholder management.
  • Experience leading a team or being a senior account manager.
  • Ability to work in a fast-changing environment with an agile mindset.
  • Familiarity with businesses that operate 24/7.
  • Skilled in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
  • Excellent multitasking and time management skills.
  • Proficient in resolving client issues and conflicts.
  • Strong skills in tracking and interpreting client data.
  • Experienced in renegotiating contracts and pricing with key clients.
  • Meticulous attention to detail.
  • Excellent verbal and written communication in English.
  • Highly self-motivated and willing to take ownership and initiative.


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