Franchise Operations Manager

3 days ago


Johannesburg, Gauteng, South Africa Fempower Full time

At Fempower, we are seeking a skilled Franchise Operations Manager to join our team in the Automotive industry. This permanent role will play a vital part in overseeing franchise operations, fostering strong relationships with franchisees, and ensuring seamless communication between the corporate office and our franchise network.

About the Role

The successful candidate will be responsible for coordinating new store openings, supporting relocations, handling franchise agreements, and enforcing brand policies to maintain consistency and quality across all franchise locations.

Key Responsibilities
  • SLA's and Franchise Agreements: Ensure compliance with Service Level Agreements and franchise agreements to safeguard business interests.
  • Handling Franchise Applications: Process and manage franchise applications from potential franchisees, evaluating their suitability and adhering to company procedures.
  • Vetting Store Openings, Closures, and Relocations: Conduct thorough assessments of new store openings, closures, and relocations to guarantee operational efficiency and adherence to brand standards.
  • Log and process franchise marketing claims and advertising: Manage and process marketing claims and advertising materials from franchisees to ensure consistency and accuracy.
  • Maintain Franchise policies: Develop, implement, and update franchise policies to meet evolving business needs and regulatory requirements.
  • Relay brand-related franchise information: Communicate essential information about the brand, products, and services to franchisees, ensuring they have the necessary knowledge to operate effectively.
Requirements

To succeed in this role, you will need:

  • Matric / Grade 12: A solid foundation in mathematics and language skills.
  • Diploma / Degree in Business Management or related field: A degree in business management or a related field, demonstrating your understanding of business principles and practices.
  • 5+ years' experience as a Franchise Manager and Operations: Proven expertise in managing franchise operations, including experience in overseeing multiple locations and teams.
  • Familiar with Franchise Agreements, SLA's, and Compliance: In-depth knowledge of franchise agreements, service level agreements, and compliance regulations, ensuring you can navigate complex business environments.
  • Experience with Procedures and Policies related to Franchising: Familiarity with established procedures and policies related to franchising, enabling you to develop and implement effective strategies.

We offer an attractive salary range of R600,000 - R800,000 per annum, depending on experience, as well as opportunities for professional growth and development within our dynamic organization.



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