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Academic Support Specialist

1 week ago

Durban, KwaZulu-Natal, South Africa MANCOSA Full time

MANCOSA, a leading provider of online distance education, is seeking an Academic Support Coordinator to join our team.

This role is essential in managing academic content, providing student support, and ensuring the overall quality of our academic services.

CORE FUNCTIONS
  1. Academic Content Management
    • Coordinate the creation, maintenance, and quality assurance of academic content.
    • Ensure all online resources are current and accessible on the Learner Management System (LMS).
    • Conduct peer-to-peer quality checks, upload academic content and recorded webinars.
    • Maintain repositories of academic content, track updates and changes, and oversee the quality assurance process.
  2. Student Support and Engagement
    • Provide academic advice and support to students through various channels.
    • Facilitate student engagement activities, academic support webinars, and coordinate student orientation.
    • Monitor and report on 'At Risk' students, assist with intervention plans, and offer personalized support.
    • Resolve academic-related queries, handle student consultations, and support Online Summative Assessments (OSA) sessions.
  3. Administrative Duties
    • Manage academic delivery tasks, including coordinating lecture plans and school meetings.
    • Create and maintain trackers for faculty programmes, modules, and student data.
    • Handle administrative processes such as credit applications and transfer requests.
    • Support APLs and APCs in planning and organizing programme-related activities, and monitor 'At Risk' modules and programmes.
  4. Quality Assurance and Reporting
    • Conduct quality assurance of recorded webinars and academic content.
    • Prepare reports and recommendations to enhance academic service delivery.
    • Monitor and resolve escalated queries efficiently.
  5. Institutional Activities
    • Support students during orientation and other institutional activities.
    • Organize and conduct live academic support webinars, and collaborate with APLs and APCs.
    • Coordinate meetings and engagement sessions, and assist in programme review cycles and benchmarking exercises.