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Operations Training Lead

1 week ago

Cape Town, Western Cape, South Africa WNS Full time
About The Position

This role is responsible for designing and delivering training programs to meet the needs of new hires.

Accountabilities

  1. Develop and implement training strategies to address skill gaps.
  2. Evaluate employee performance to identify areas for improvement.
  3. Design customized training content to meet the needs of new hires.
  4. Provide coaching and feedback to trainees on their performance.
  5. Collect and maintain accurate data for training programs.
  6. Promote a culture of continuous learning and development within the organization.

Requirements

  1. Proven experience in training and development, preferably in the airline travel domain.
  2. Strong knowledge of MS Office applications.
  3. Excellent communication and interpersonal skills.
  4. Ability to work independently and as part of a team.
  5. Proficiency in identifying and addressing skill gaps.