Operations Training Lead

6 days ago


Cape Town, Western Cape, South Africa WNS Full time
Job Overview

The Operations Training Lead is responsible for leading the design, development, and delivery of training programs to support business growth and improve operational efficiency. This role requires a strong understanding of adult learning principles and the ability to create engaging and interactive training experiences.

Key Responsibilities
  • Develop and implement training programs that meet the needs of the business, including new hire classes, refresher training, and compliance training.
  • Collaborate with subject matter experts to identify training needs and develop content that addresses those needs.
  • Evaluate training effectiveness and make recommendations for improvement.
Requirements
  • Bachelor's degree in a related field or equivalent experience.
  • Minimum 3 years of experience in training and development, preferably in the airline travel domain.
  • Proven track record of designing and delivering effective training programs that drive business results.
  • Strong analytical and problem-solving skills, with the ability to collect and analyze data to inform training decisions.


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