Operations Training Lead

2 days ago


Cape Town, Western Cape, South Africa WNS (Holdings) Limited (ADR) Full time

Career Opportunities at WNS (Holdings) Limited

We are a leading Business Process Management company, offering business value to 400+ clients. Our WNS South Africa team has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing in South Africa.

Job Summary
  • This is an excellent opportunity to join our team as an Assistant Manager, where you will lead our learning and development initiatives, drive process improvements, and support our operations teams.
  • Your key responsibilities will include conducting new hire classes, evaluating employee performance, and creating training programs to address skill gaps.
  • You will work closely with internal and external stakeholders to drive process and floor support, and consistently achieve or exceed targets on quality and throughput.
Key Requirements
  1. Deep knowledge of Airline travel domain – preferably Res - Ticketing background.
  2. Minimum 3 years of experience in Voice training on airline travel domain.
  3. Ability to adapt to shift work.
  4. Strong people management and organizational skills.
  5. Proficiency in MS Office – PowerPoint, Excel, and Word.


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