Customer Service Director
3 weeks ago
We are seeking a highly experienced and skilled Contact Centre Manager to lead our international campaigns.
Key Responsibilities:
- Manage and motivate a team of customer service professionals to deliver exceptional results.
- Develop and implement effective call centre strategies to drive business growth.
- Collaborate with cross-functional teams to ensure seamless campaign execution.
- Monitor and analyze key performance indicators to inform business decisions.
- Develop and manage budgets to ensure efficient resource allocation.
Requirements:
- Grade 12 with a Bachelor's degree in Business Management or a related field.
- At least 7 years of experience in managing a contact/call centre.
- Experience in the Travel and Tourism industry is an advantage.
- Strong staff management and training skills.
- Ability to manage multiple campaigns and prioritize tasks effectively.
- Excellent communication and report writing skills.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
How to Apply:
Please submit your application, including your resume and a cover letter, to [insert contact information].
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