Customer Service Director

3 weeks ago


Sandton, South Africa Telebest Full time
Job Description

We are seeking a highly experienced and skilled Contact Centre Manager to lead our international campaigns.

Key Responsibilities:

  • Manage and motivate a team of customer service professionals to deliver exceptional results.
  • Develop and implement effective call centre strategies to drive business growth.
  • Collaborate with cross-functional teams to ensure seamless campaign execution.
  • Monitor and analyze key performance indicators to inform business decisions.
  • Develop and manage budgets to ensure efficient resource allocation.

Requirements:

  • Grade 12 with a Bachelor's degree in Business Management or a related field.
  • At least 7 years of experience in managing a contact/call centre.
  • Experience in the Travel and Tourism industry is an advantage.
  • Strong staff management and training skills.
  • Ability to manage multiple campaigns and prioritize tasks effectively.
  • Excellent communication and report writing skills.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.

How to Apply:

Please submit your application, including your resume and a cover letter, to [insert contact information].



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