Guest Experience Specialist

3 days ago


Johannesburg, Gauteng, South Africa The Capital Hotels, Apartments & Resorts Full time
Join Our Team: The Capital Hotels, Apartments & Resorts is a modern and aspirational company that prides itself on its commitment to equal opportunity and excellence in service delivery.

We are dedicated to transforming the hospitality industry by fostering a positive and inclusive work environment that encourages our staff to grow and develop both personally and professionally.

As a Receptionist at The Capital Hotels, Apartments & Resorts, you will have the opportunity to be part of a dynamic team that values respect, appreciation, and recognition. Our dedicated staff are passionate about delivering exceptional guest service and making every stay an unforgettable experience.

Your Key Responsibilities:
  1. Check guests in and out of the hotel, ensuring a seamless and efficient process
  2. Maintain accurate records of guest transactions and accounts, using your strong computer literacy skills
  3. Provide assistance with special requests and resolve any issues that may arise, demonstrating your problem-solving skills and ability to remain calm under pressure
  4. Coordinate reservations and bookings as required, showcasing your organizational skills and attention to detail


We are looking for a motivated and customer-focused individual who shares our vision and values. If you are passionate about delivering exceptional service and want to be part of a dynamic team, we would love to hear from you.

Please note that relocation costs will be the responsibility of the successful candidate.

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