Workshop Operations Director
2 days ago
Looking for a challenging role as a Workshop Operations Director at Professional Resources Partners Pty Ltd? We are seeking an experienced Service Manager to join our team.
Estimated Salary: R47 000 - R50 000 per month
About the Job:We are looking for a highly skilled Service Manager to oversee the daily operations of our workshop. The ideal candidate will have extensive experience in managing workshops and teams, with a proven track record of achieving targets and improving efficiency.
The successful candidate will be responsible for coordinating closely with staff, managing ongoing projects, updating the workshop bay service board or spreadsheet daily, monitoring staff compliance with timesheets, and maintaining a safe workshop environment.
Main Responsibilities:
- Ensure effective day-to-day planning and coordination with staff
- Manage ongoing projects using the WIP report and close job cards older than three months
- Update the workshop bay service board or spreadsheet daily
- Monitor staff compliance with timesheets and maintain a safe workshop environment
- Diligently manage and control job cards, verify against timesheets, and oversee field service planning to support administrative and PSSR commitments
- Conduct monthly toolbox talks, ensure records and safety topics are uploaded to the portal
- Ensure annual machinery and tool calibration per company policy
- Conduct daily debriefs with mechanics to evaluate workmanship and address challenges, focusing on high-priority and high-value jobs
- Schedule and maintain servicing for hire dept trucks and conduct van stock counts as per audit procedures
- Develop processes to improve workshop efficiency and communicate changes to staff
- Audit the monthly PSSR commission and file documentation in hard copy for audits
- Accurately record new equipment, conduct daily stocktakes, and report progress and the Managing Director
- Drive the PDI department's daily operations, coordinating with the PDI technician, parts department, and suppliers
- Process monthly SAGE claims (overtime, standby, cell phone, and fuel) in line with HR payroll deadlines
- Conduct monthly safety inspections
- Discuss budget targets with all staff on Monthly basis
- Manage the timely and effective delivery of jobs
- Communicate with customers regarding any changes or difficulties encountered with jobs
- Ensure official job numbers are obtained for external jobs before commencing any repair work, in compliance with company policies and procedures
- Quote additional work as required and ensure that the appropriate margins are applied
- Respond to after-hours customer requirements promptly, maintaining effective communication and minimizing overtime for internal jobs
- Address and resolve customer technical queries and service issues promptly and comprehensively
- Plan, coordinate, and deliver all services within reasonable time frames
- Keep customers informed of job progress and any difficulties experienced
- Obtain order numbers before initiating work for external customers
- Ensure that quotations are processed through IFS
- Obtain external quotes, ensure pricing and quality, and conduct random supplier follow-ups
- Manage expenses within internal and external budget constraints
- Follow up on customer payments
- Adhere to warranty claim procedures and ensure timely documentation submission
- Achieve budget and profitability targets for the workshop
- Control workshop expenses to stay within budget
- Meet budgeted labor hour and turnover targets
- Attain the workshop's 90% internal audit target by comparing past and current scores
- Monitor daily parts budget and identify shortfalls with the team
- Manage supplier outwork costs to ensure cost control
- Ensure compliance with company policies for cash sales, travel, and accommodation
- Apply appropriate markup of margins
- Assist with annual budgeting and financial compilation for the workshop
We are looking for a qualified Service Manager who has:
Minimum Requirements:
- Red Seal Trade Qualification
- Computer Literacy
- Technical trade working experience (8 years)
- Workshop experience (8 years)
- Financial exposure related to workshop figures, targets, WIP (8 years)
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