Food Service Director
2 months ago
We are seeking a highly motivated and experienced Restaurant Operations Manager to lead our fast-paced takeaway operation at Cre8work. The successful candidate will be responsible for overseeing daily operations, ensuring customer satisfaction, and driving business growth.
**Key Responsibilities:**
- **Manage Daily Operations:** Oversee all aspects of the takeaway service, including food preparation, customer service, and order management.
- **Lead and Develop Team:** Lead, train, and supervise takeaway staff, ensuring high standards of performance and customer care.
- **Inventory Management:** Manage inventory, including ordering supplies, monitoring stock levels, and minimizing waste.
- **Compliance and Safety:** Ensure compliance with health and safety regulations and company policies.
- **Customer Service:** Handle customer inquiries, complaints, and feedback, maintaining a positive and professional attitude.
- **Sales and Marketing:** Develop and implement strategies to increase sales and promote the takeaway service.
- **Staff Scheduling:** Manage staff schedules, ensuring adequate coverage during peak times.
- **Financial Management:** Monitor financial performance, including budgeting, cost control, and sales reporting.
**Requirements:**
- Proven experience as a Restaurant Operations Manager or in a similar role within the food service industry.
- Strong leadership and team management skills.
- Excellent customer service and communication skills.
- Ability to work under pressure in a fast-paced environment.
- Strong organizational and problem-solving abilities.
- Knowledge of health and safety regulations in the food industry.
- Flexibility to work evenings, weekends, and holidays as required.
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