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Facilities Operations Manager
2 months ago
Quantanite is seeking a skilled Facilities Manager to oversee the efficient operation of our Johannesburg Service Delivery Centre. This role involves managing day-to-day facilities operations, coordinating with vendors and stakeholders, and ensuring a safe and comfortable working environment for our employees and clients.
Key Responsibilities:- Develop and implement a preventive maintenance program to ensure continuous operation of all building systems, equipment, and machinery.
- Coordinate and oversee repairs, renovations, and maintenance projects to minimize downtime.
- Conduct regular inspections of facilities to identify and address potential issues promptly.
- Maintain facility presentation standards in collaboration with local stakeholders.
- Ensure facilities comply with all health and safety regulations and standards.
- Implement safety protocols, including emergency procedures and evacuation plans.
- Organize safety training sessions for employees and enforce adherence to safety guidelines.
- Maintain necessary safety equipment, such as fireproof Battleboxes, First Aid Kits, and fire extinguishers.
- Identify, evaluate, and engage with external vendors and service providers for facility-related services cleaning, security, landscaping).
- Negotiate contracts and service level agreements to secure cost-effective and high-quality services.
- Monitor vendor performance and address any issues or concerns promptly.
- Efficiently plan and allocate office space to meet the needs of various departments and teams.
- Coordinate office moves and relocations, ensuring minimal disruption to operations.
- Ensure that office designs meet campaign branding and operational requirements, including sonic and acoustic considerations.
- Assist in developing and managing the facilities budget, ensuring appropriate allocation of financial resources for maintenance, repairs, and improvements.
- Monitor expenses and identify opportunities for cost savings without compromising quality or safety.
- Support the implementation of sustainability initiatives to reduce the company's environmental impact, such as energy conservation and waste reduction programs.
- Propose environmentally friendly approaches to facilities management in line with Quantanite's commitment to building better communities.
- Help develop and maintain emergency response plans for various scenarios, including fire, natural disasters, and security breaches.
- Conduct drills and training exercises to ensure employee preparedness for emergencies.
- Ensure all safety equipment is maintained and readily accessible.
- Oversight of daily facilities operations, ensuring adherence to company policies and procedures.
- Collaborate with the Senior Director of Operations and other senior stakeholders to align facilities management with organizational goals.
- Proven experience as a Facilities Manager or in a similar role, preferably within a BPO or corporate environment.
- Experience managing facilities supporting 500FTE - 1000FTE.
- Strong knowledge of facility management principles, including maintenance, safety, and security.
- Demonstrable financial acumen with experience in budgeting and financial management.
- Proficient in using facility management software and tools.
- Strong vendor management skills to ensure reliable and cost-effective outsourced services.
- Experience negotiating contracts and managing service level agreements.
- Excellent leadership and interpersonal skills with the ability to communicate effectively at all levels.
- Ability to work collaboratively with senior stakeholders and manage cross-functional relationships.
- Solid understanding of health and safety regulations and compliance standards.
- Ability to implement and enforce safety protocols and conduct safety training.
- Strong project management skills with the ability to oversee various projects, such as office moves and renovations.
- Knowledge of sustainability practices and the implementation of environmentally friendly initiatives.
- Degree or diploma in Facilities Management, Business Administration, or a related field (preferred but not mandatory).
- Outstanding understanding of best practices in security management and familiarity with South African laws and regulations pertaining to facility management.
- Strong organizational and multitasking abilities with attention to detail.
- Problem-solving and decision-making skills.
- Adaptability and proactivity in identifying and addressing facility-related challenges.
- Customer-focused mindset to ensure a comfortable and efficient workspace for employees and clients.
- Strong ethical standards aligned with Quantanite's values and purpose.
- Competitive compensation package.
- Opportunity to work with a dynamic and diverse team.
- Professional growth and development opportunities.
- A supportive and inclusive work environment.
Quantanite is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
