Service Delivery Specialist

4 weeks ago

Cape Town, Western Cape, South Africa Dimension Data Full time
Job Description

The Service Delivery Field Support Engineer (L2) is a critical role that provides technical support and field engineering services to clients. This position is responsible for identifying and resolving technical incidents and problems, ensuring that all requests and incidents are resolved in a timely manner.

The ideal candidate will have excellent communication skills, both verbal and written, and be able to plan activities and projects well in advance. They will also be able to maintain a positive outlook at work, work well in a pressurized environment, and take ownership of tasks.

The role requires the ability to adapt to changing circumstances, work hard, and put in longer hours when necessary. The candidate should also be able to apply active listening techniques, such as paraphrasing and probing for further information.

The Service Delivery Field Support Engineer will be responsible for ensuring that the assigned infrastructure at the client site is configured, installed, tested, and operational. They will also be responsible for ensuring that any software that is part of the solution is installed and configured according to client requirements.

The ideal candidate will have a solid understanding of SAN fabrics, be proficient in Linux OS command line for troubleshooting, and have working knowledge of Microsoft server OS, VMware, and backup and recovery technologies.

They will also be responsible for investigating first-line support calls, identifying the root cause of incidents and problems, and escalating to L2 Field Engineer when necessary. The candidate should be able to respond to and diagnose all alerts, ensure incidents are updated with progress and resolution details in a timely manner, and apply tools, techniques, and processes to track, log, report on, and correct configuration items, components, and changes.

Requirements
  • Working knowledge of Microsoft server OS
  • Certified VMware VCP 6.5 / 6.7 / 7.0
  • Proficient in Linux OS command line for troubleshooting
  • Working knowledge of backup and recovery technologies (Veeam, Veritas)
  • Certified and minimum 3 years' experience in hardware break fix on HPE ML/DL/BL platforms
  • Minimum 3 years' experience on Cisco MDS Fabric switching
  • Minimum 3 years' experience on Brocade MDS Fabric switching
  • Minimum 3 years' experience in hardware break fix on Dell PowerEdge/Data Domain/VNX/VNXe/Unity
  • Minimum 3 years' experience in implementation and configuration of HPE and Dell EMC systems
  • Solid understanding of SAN fabrics
Additional Requirements
  • Certifications on any of the listed technologies above will be an advantage
  • Working experience on Nutanix HCI platform, HPE Simplivity, HPE 3Par
  • Understand Cisco Network principles troubleshooting VMware environments
  • Experience working in large Data Centre environments

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