Service Delivery Manager

2 weeks ago


Cape Town, Western Cape, South Africa Dante Personnel Full time

Job Title: Service Delivery Manager

Job Summary:

We are seeking an experienced Service Delivery Manager to lead our IT service management and delivery team. The ideal candidate will have a strong background in IT service management, with experience in leading service delivery reviews, managing SLA adherence, and driving service improvement initiatives.

Responsibilities:

  1. Lead service delivery reviews to ensure SLA adherence and ongoing project management with client and internal stakeholders.
  2. Participate in ongoing service delivery reviews and new business growth calls with client and internal stakeholders.
  3. Responsible for identifying, implementing, and reviewing service improvement initiatives.
  4. Drive the effectiveness of compliance and information security as part of service delivery of client processes.

About Us:

Dante Personnel is a leading recruitment agency providing exceptional recruitment solutions to businesses across various industries.



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