Quality Assurance Manager
1 month ago
Job Summary
We are seeking a highly skilled Quality Assurance Manager to lead our quality function and drive account performance through the delivery of a defined and agreed QA framework per campaign.
Key Responsibilities
- Work with the operations management team to drive account performance through the delivery of defined and agreed QA framework per campaign.
- Responsible for overall customer experience delivery, support, and execution for client.
- Deliver the required number of QA assessments per campaign/agent per month as agreed in the contract or the QA framework.
- Support and develop a team of Quality Assessors.
- Maintain a working knowledge of the entire call center operation as well as project operation in order to ensure that we deliver actionable insights that can add value either internally or externally.
- Assist in analyzing client metrics on a consistent basis in order to maximize and make recommendations for efficiency.
Qualifications
- TQM Qualification via a registered training provider will be beneficial.
- Certified Six Sigma Belt is preferred.
- Experience in LEAN or Six Sigma methodologies.
- 3+ years' experience in a Quality/Customer Experience role within BPO industry with 2+ years' in a leadership role within a Quality/Customer Experience function.
Additional Information
This role is based in Claremont with rotational shift 24/7, Monday to Sunday.
-
Quality Assurance Manager
1 month ago
Cape Town, Western Cape, South Africa RMV Solution Full timeJob Purpose: As our Quality Assurance Manager, you will spearhead our quality assurance initiatives, ensuring that our products adhere to the highest standards of quality and reliability. Your role will involve developing and implementing policies and procedures, conducting risk assessments and controls, and collaborating closely with various departments to...
-
Quality Assurance Manager
2 weeks ago
Cape Town, Western Cape, South Africa ABC Worldwide Full timeJob Title:Quality Assurance ManagerAbout the Role:We are seeking an experienced Quality Assurance Manager to lead and manage our Quality department within a BPO setting. The successful candidate will be responsible for developing and implementing quality assurance strategies and programs, monitoring and evaluating quality metrics to ensure compliance and...
-
Quality Assurance Manager
1 month ago
Cape Town, Western Cape, South Africa Kontak Recruitment Full timeJob Title: Quality Assurance ManagerWe are seeking a highly skilled Quality Assurance Manager to join our team at Kontak Recruitment. As a Quality Assurance Manager, you will be responsible for implementing and maintaining a comprehensive quality assurance system, ensuring zero tolerance for non-conformances, including customer complaints, quality defects,...
-
Quality Assurance Manager
1 month ago
Cape Town, Western Cape, South Africa HR Genie Full timeJob Title: Quality Assurance ManagerAt HR Genie, we are seeking a highly skilled Quality Assurance Manager to lead and manage our quality assurance processes. The successful candidate will oversee the entire quality management system, drive continuous improvement initiatives, and ensure compliance with relevant standards and regulations.Key...
-
Quality Assurance Manager
1 month ago
Cape Town, Western Cape, South Africa Synergy Jobs (Pty) Ltd Full timeJob Title: Quality Assurance Manager Job Summary: We are seeking a highly skilled and experienced Quality Assurance Manager to join our team at Synergy Jobs (Pty) Ltd. The successful candidate will be responsible for managing an integrated documented and implemented quality assurance system, ensuring a zero-tolerance approach to non-conformances, including...
-
Quality Assurance Manager
3 weeks ago
Cape Town, Western Cape, South Africa Elchemie Full timeJob Title: Quality Assurance ManagerJob Description:Develop, implement and maintain quality assurance processes and procedures to ensure compliance with industry standards and regulatory requirements.Collaborate with production teams to identify manufacturing issues and provide support to staff on quality assurance.Conduct regular inspections and quality...
-
Quality Assurance Manager
1 month ago
Cape Town, Western Cape, South Africa The Vine Partners Full timeWe are seeking a highly skilled Quality Assurance Manager to oversee the implementation and maintenance of our quality management system. The successful candidate will be responsible for ensuring compliance with BRCGS Packaging Materials and SEDEX certification standards.Key Responsibilities:Audit and report on BRC compliance at multiple facilities.Oversee...
-
Quality Assurance Manager
3 weeks ago
Cape Town, Western Cape, South Africa Manpower Group SA (Pty) Ltd Full timeJob Title: Quality Assurance ManagerManpower Group SA (Pty) Ltd is seeking a highly skilled Quality Assurance Manager to promote quality throughout the organization by ensuring compliance to an effective quality management system and the continuous improvement of processes.Responsibilities:Qualifications: BSc Degree, Chemistry or Biochemistry or Microbiology...
-
Quality Assurance Manager
4 weeks ago
Cape Town, Western Cape, South Africa MC Technology Staffing Full timeAbout the RoleWe are seeking a highly motivated Quality Assurance professional to join our team at MC Technology Staffing. The ideal candidate will have a strong background in quality management and a proven track record of implementing quality assurance processes and procedures.Key Responsibilities:Quality Process Development: Develop, implement, and...
-
Quality Assurance Manager
1 month ago
Cape Town, Western Cape, South Africa WNS Global Services Full timeJob Title: Quality Assurance ManagerWNS Global Services is seeking a highly skilled Quality Assurance Manager to lead our quality team in delivering exceptional service to our clients. The successful candidate will be responsible for driving quality metrics, conducting audits, and implementing continuous improvement initiatives.Key Responsibilities:Drive and...
-
Quality Assurance Manager
1 month ago
Cape Town, Western Cape, South Africa ATripleA Recruitment and Temps Full timeKey ResponsibilitiesAs our SHEQ Manager, you will be responsible for maintaining BRCGS Packaging Materials and SEDEX certification, auditing and reporting on BRC compliance at other facilities, and overseeing laboratory operations. You will also ensure consistent product quality, handle customer complaints and non-conformances, and manage document control...
-
Quality Assurance Operations Manager
2 weeks ago
Cape Town, Western Cape, South Africa Kontak Recruitment Full timeWe are seeking a dedicated Quality Assurance Operations Manager to join our team in Cape Town, Western Cape. As a key member of our organization, you will be responsible for ensuring the highest standards of quality and driving continuous improvement across all departments.As a Quality Assurance Operations Manager, you will oversee the implementation and...
-
Senior Quality Assurance Manager
4 weeks ago
Cape Town, Western Cape, South Africa ABC Worldwide Full timeJob OverviewWe are seeking a highly skilled and experienced Quality Director to lead our Quality department at ABC Worldwide. The successful candidate will be responsible for developing and implementing quality assurance strategies and programs, monitoring and evaluating quality metrics, and collaborating with other departments to enhance quality processes...
-
Senior Quality Assurance Manager
1 week ago
Cape Town, Western Cape, South Africa RareCruit Full timeJob DescriptionRareCruit is seeking a seasoned Senior Quality Assurance Manager to join our team. As a key member of our quality assurance department, you will be responsible for developing, implementing, and maintaining quality assurance processes and procedures that ensure compliance with regulatory standards and company policies.Your primary focus will be...
-
Quality Assurance Manager
4 weeks ago
Cape Town, Western Cape, South Africa WNS Global Services Full time**Quality Assurance Manager Role**At WNS Global Services, we are seeking an experienced Quality Assurance Manager to lead our quality function, ensuring the delivery of exceptional customer experiences to our clients' customers.The successful candidate will work closely with our operations management team to drive account performance through the delivery of...
-
Quality Assurance Director
4 weeks ago
Cape Town, Western Cape, South Africa RMV Solution Full timeAbout Our CompanyRMM Solution is dedicated to providing top-quality products to our esteemed retail partners. Our commitment to excellence fuels our success, and we are in search of a motivated and detail-oriented Quality Assurance Manager to join our team.Job PurposeAs our Quality Assurance Manager, you will spearhead our quality assurance initiatives,...
-
Quality Assurance Specialist
1 month ago
Cape Town, Western Cape, South Africa RareCruit (Pty) Ltd Full timeJob Title: Quality Assurance SpecialistRareCruit (Pty) Ltd is seeking a highly skilled Quality Assurance Specialist to join their team. As a key member of the organization, you will be responsible for ensuring the highest standards of quality in all aspects of the business.Key Responsibilities:Develop and implement quality assurance processes and procedures...
-
Quality Assurance Specialist
4 weeks ago
Cape Town, Western Cape, South Africa RareCruit Full timeJob Summary:The Quality Assurance Specialist will be responsible for ensuring compliance with regulatory standards and company policies. This role involves developing, implementing, and maintaining quality assurance processes and procedures.Key Responsibilities:Develop, implement, and maintain quality assurance processes and procedures to ensure compliance...
-
Operations Manager
6 hours ago
Cape Town, Western Cape, South Africa WNS Global Services Full timeWNS Global Services is seeking an experienced Operations Manager - Quality Assurance to join our team. This is a rewarding role for individuals who are passionate about delivering high-quality services and driving business growth.About the Role:The Operations Manager - Quality Assurance will be responsible for leading quality assurance initiatives, ensuring...
-
Quality Assurance Specialist
4 weeks ago
Cape Town, Western Cape, South Africa Kontak Recruitment Full timeJob Title: Quality Assurance ManagerAbout the Role:Kontak Recruitment is seeking a highly skilled Quality Assurance Manager to join our client's team in Cape Town, Western Cape. As a Quality Assurance Manager, you will be responsible for implementing and maintaining a comprehensive quality assurance system, ensuring zero tolerance for non-conformances,...