Game Lodge Operations Director

2 weeks ago


Lephalale, South Africa Bright Placements Full time
About the Role

We are seeking an experienced and dynamic Operations Manager to lead the daily operations of our 5-star game lodge. This role requires a motivated individual with a strong background in hospitality management and a passion for delivering exceptional guest experiences in a unique and adventurous setting.

Key Responsibilities:

  • Manage the operational area to achieve customer satisfaction.
  • Assist with guest queries and complaints as management on duty.
  • Effectively manage all staff members.
  • Create and maintain relationships with guests.
  • Take charge of the entire establishment in the absence of the General Manager.

Requirements:

  • Minimum of 3 years' experience as a Duty Manager, as well as a minimum of 3 years experience in an Operations Management position in a 4/5 Star Hotel.
  • Experience in all areas of a hotel is essential.
  • Polite, friendly person with a strong personality who can think on their feet.
  • A well-spoken and well-presented individual.
  • A strong leader who has been in charge of employees before.
  • Must have a grade 12 certificate and be computer literate.
  • Previous experience with Opera and Micros would be an advantage.
  • A formal hospitality degree or diploma is preferable.

About You

We are looking for a highly skilled and experienced Operations Manager to join our team at Bright Placements. If you have a passion for delivering exceptional guest experiences and managing a high-performing team, we want to hear from you

Salary Estimate: $80,000 - $120,000 per annum (dependent on location and experience)



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