Lodge Operations Manager
4 weeks ago
- Key Responsibilities:
- Lead the daily operations of a 5-star game lodge, ensuring exceptional guest experiences.
- Manage all staff effectively, foster a positive work environment, and promote customer satisfaction.
- Assist with queries and complaints, providing timely solutions and management support.
- Take charge of the establishment in the GM's absence, ensuring seamless operations.
For this role, you'll need:
- 3+ years of experience in hospitality management, preferably in a 4/5-star hotel or similar setting.
- Prior experience in operations management, duty management, or a related field.
- Excellent leadership and communication skills, with the ability to think on your feet.
- Strong problem-solving and conflict resolution skills, ensuring guest satisfaction and employee well-being.
- A passion for delivering exceptional guest experiences and promoting a positive brand image.
- Computer literacy and proficiency in relevant software systems, such as Opera and Micros.
- A formal hospitality degree or diploma is desirable but not essential.
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