Lodge Operations Manager

4 weeks ago


Lephalale, South Africa Bright Placements Full time
  • Key Responsibilities:
  • Lead the daily operations of a 5-star game lodge, ensuring exceptional guest experiences.
  • Manage all staff effectively, foster a positive work environment, and promote customer satisfaction.
  • Assist with queries and complaints, providing timely solutions and management support.
  • Take charge of the establishment in the GM's absence, ensuring seamless operations.

For this role, you'll need:

  • 3+ years of experience in hospitality management, preferably in a 4/5-star hotel or similar setting.
  • Prior experience in operations management, duty management, or a related field.
  • Excellent leadership and communication skills, with the ability to think on your feet.
  • Strong problem-solving and conflict resolution skills, ensuring guest satisfaction and employee well-being.
  • A passion for delivering exceptional guest experiences and promoting a positive brand image.
  • Computer literacy and proficiency in relevant software systems, such as Opera and Micros.
  • A formal hospitality degree or diploma is desirable but not essential.


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