Customer Support Expert

6 days ago


Durban, KwaZulu-Natal, South Africa Mr Price Group Full time

**About the Role:**

We are seeking a highly skilled Customer Support Representative to join our dynamic team at Mr Price Group. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences through various channels of communication.

**Key Responsibilities:**

  • Effectively respond to all customer inquiries and resolve queries in a timely manner.
  • Ensure adherence to company standards and guidelines when interacting with customers.
  • Maintain accurate records of customer interactions and correspondence.
  • Deal efficiently and accurately with all customer complaints and issues.

**What We Offer:**

  • A competitive salary of R 180,000 per annum, based on experience.
  • Extensive learning and development opportunities to advance your career.
  • Discounts on merchandise at all Mr Price Group stores.
  • After one year of service, eligibility to join our share scheme and become a part-owner in the company's success.
  • A vibrant work environment with a dynamic and energetic team.
  • Health and wellness programs to promote employee well-being.
  • Recognition and rewards for outstanding achievements.

**Requirements:**

  • Grade 12 qualification.
  • 2-3 years of customer care experience in a call centre environment.
  • Knowledge of consumer protection laws and regulations.
  • Excellent communication skills in English (written and verbal).


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