Customer Support Expert
6 days ago
**About the Role:**
We are seeking a highly skilled Customer Support Representative to join our dynamic team at Mr Price Group. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences through various channels of communication.
**Key Responsibilities:**
- Effectively respond to all customer inquiries and resolve queries in a timely manner.
- Ensure adherence to company standards and guidelines when interacting with customers.
- Maintain accurate records of customer interactions and correspondence.
- Deal efficiently and accurately with all customer complaints and issues.
**What We Offer:**
- A competitive salary of R 180,000 per annum, based on experience.
- Extensive learning and development opportunities to advance your career.
- Discounts on merchandise at all Mr Price Group stores.
- After one year of service, eligibility to join our share scheme and become a part-owner in the company's success.
- A vibrant work environment with a dynamic and energetic team.
- Health and wellness programs to promote employee well-being.
- Recognition and rewards for outstanding achievements.
**Requirements:**
- Grade 12 qualification.
- 2-3 years of customer care experience in a call centre environment.
- Knowledge of consumer protection laws and regulations.
- Excellent communication skills in English (written and verbal).
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