Sales and Customer Support Specialist
3 weeks ago
About RCL Foods
RCL Foods is a leading food manufacturing company that offers exciting opportunities for sales professionals to join our team.
Job Summary:
We are seeking an organized and sales-focused Sales Administrator to provide effective support to our customer team. This role involves accurate deal checking, claim processing, and providing sales information services to the business.
Responsibilities:
- Input pricing into the system accurately and efficiently.
- Capture, load, and input deals into the system in a timely manner.
- Submit weekly pre-pricing to all relevant call centers on time.
- Manage and implement price changes and deals between Rainbow and customers.
- Assist with customer communication of queries, notifications, and changes.
- Capture promotional activity and forecasted demand onto schedules and communicate them to relevant planners.
- Maintain electronic and paper-based customer records and information.
- Monitor pricing information from plant planners regarding defected stock sent to Farm Shop.
- Investigate defected stock and revert to account managers and address with customers.
- Verify pricing discounts with account managers and implement them.
- Loading deals for customers and inquiring out-of-strategy pricing with National Accounts Manager.
- Investigating SAP order discrepancies and liaising with National Account Manager and Channel Manager to implement corrective action.
- Claim Management: Receive claims, verify price-related claims, investigate possible causes, calculate correct costing, gather evidence, and ensure timely submission.
- Follow-up with customers on outstanding invalid claims and clear claims from the system within 60 days.
- General Administration: Coordinate meetings, prepare presentations, complete reconciliation statements, process expense claims, manage stationery resources, track team expenditure, maintain SKU works library, and prepare sales documentation.
- Monitor customer monthly tracking reports, track customer promotion performance, and assist with procurement order placements.
KPIs:
- 100% accuracy on pricing schedules
- 100% accuracy of promotional grids
- Customer resolution speed between 24 and 48 hours
- Working closely with different account managers
- Solving claims within a 60-day period
- Delivering reports timeously (monthly, weekly, customer tracking reports)
Salary: We offer a competitive salary ranging from $45,000 to $65,000 per annum, depending on experience.
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