Luxury Travel Itinerary Designer

2 days ago


Cape Town, Western Cape, South Africa Wild Dreams Hospitality Full time
Career Opportunities

We are currently seeking a Luxury Travel Itinerary Designer to join our team. As a key member of our team, you will be responsible for creating customized travel experiences for our clients. The ideal candidate will have 4-6 years of experience in handling customer relationships and developing & promoting product and building journeys in the inbound travel industry.

The estimated salary for this position is R650,000 - R850,000 per annum, depending on experience. This includes live out accommodation in Cape Town, Western Cape.

Your Key Responsibilities Will Include:
  • Liaising with the Reservations Manager on sales potential and agent relationships for all bookings.
  • Ensuring all relevant systems are updated i.e.: WISH, TourPlan and any other internal systems.
  • Handling Accommodation, flights transfer & touring bookings.
  • Responding to queries from agents on various matters.
  • Processing any additional changes/updates after confirmation to the itinerary.
  • Maintaining booking files electronically.
  • Providing continuous communication and excellent service delivery to agents at all times.
  • Building relationships with agents based on trust and support, knowing their business trends and guest needs.
  • Updating Agents' booking information in the ARM (likes/dislikes booking habits etc.).
  • Quoting accurately and timely.
  • Designing itineraries around company guidelines and product knowledge.
  • FOLLOWING UP on all outstanding provisional bookings with the agents.
  • Measuring sales and GP% per agent in conjunction with Sales.
  • Attending relevant familiarization trips.


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