Customer Service Technical Specialist

1 month ago


Cape Town, Western Cape, South Africa xneelo Full time

xneelo is a web hosting company with over 350 employees spread across teams in various locations. As a business enabler, our mission is to stimulate the economy by helping businesses interact and transact online through exceptional service excellence.

We are seeking highly skilled Customer Service Technical Specialists to join our team in Durbanville. This role offers a rewarding career path with opportunities for growth and development. Your primary responsibility will be to resolve customer queries via chat, telephone, or email related to web hosting, email setups, and control panel support.

As a member of our self-organising team, you'll thrive in a collaborative environment that prioritises quality and provides a flat organisational structure for career advancement. You'll receive comprehensive onboarding and structured training to ensure your success in this role.

Your daily responsibilities will include:

  • Assisting customers with email setup across various mail programs
  • Troubleshooting and assisting with email delivery queries and email setups using POP and IMAP methods
  • Troubleshooting and assisting with web hosting-related queries, including content management systems like WordPress
  • Assisting customers to navigate our hosting control panel
  • Providing after-hours support to customers on behalf of technical departments

The ideal candidate demonstrates:

  • A strong commitment to customer service principles and practices
  • Excellent communication skills, both written and spoken
  • Patient, amicable, and responsive demeanor when dealing with customers
  • Consistent administrative efficiency and accuracy
  • Tenacious pursuit of constructive relationship outcomes

Additionally, the ideal candidate should possess:

  • High proficiency in English communication, listening, and comprehension
  • Administrative skills, attention to detail, and troubleshooting abilities
  • Understanding of technical and business concepts at a high level
  • Questioning and simplifying tasks to achieve business outcomes

Requirements and qualifications:

  • A matric pass or equivalent is essential
  • Minimum two years of experience in customer-service/customer-support environments

Compensation and benefits:

  • Starting salary: R18,000 (commensurate with experience)
  • Shift work may be required due to the 24/7 nature of the Technical Support team


  • Cape Town, Western Cape, South Africa CallForce Full time

    Job DescriptionWe are seeking a skilled Customer Service and Technical Support Specialist to join our team at CallForce. As a key member of our support team, you will be responsible for delivering exceptional customer experiences by resolving inbound technical service enquiries in a call center environment.About the RoleThis role is perfect for individuals...


  • Cape Town, Western Cape, South Africa Amazon Development Centre (South Africa) (Proprietary) Limited Full time

    About the Role:We are seeking a highly skilled Customer Service Specialist to join our KDP Support team in South Africa. As a Customer Service Specialist, you will be the primary point of contact for KDP users, providing timely and accurate operational assistance via various communication channels.Key Responsibilities:• Communicate effectively with...


  • Cape Town, Western Cape, South Africa EXL Service Full time

    At EXL Service, we are looking for a skilled Customer Service Representative to join our team. This is an exciting opportunity to work in a dynamic environment where you will be responsible for delivering exceptional customer service.Salary and BenefitsWe offer a competitive salary of approximately $35,000 per annum, which is based on industry standards and...


  • Cape Town, Western Cape, South Africa Service Solutions Full time

    Service Solutions is opening its doors in Access Park and invites experienced candidates to apply for a Sales Associate position.The estimated salary for this role is between $40,000 and $60,000 per annum.About the Job:We are seeking a driven and customer-focused individual to join our team as a Sales Associate at our Access Park store.Your primary...


  • Cape Town, Western Cape, South Africa EXL Service Full time

    We are seeking a highly skilled Customer Service Representative to join our team at EXL Service.About the RoleThis is an exciting opportunity for individuals who are passionate about delivering exceptional customer experiences and providing top-notch support to our valued customers.As a Customer Service Representative, you will be the first point of contact...


  • Cape Town, Western Cape, South Africa Service Solutions Full time

    About UsInternational Brand is a leading service provider in Access Park, renowned for delivering exceptional customer experiences. Our mission is to set the standard for world-class service.We're committed to fostering a work environment that promotes excellence, collaboration, and growth.Job DescriptionAs a Customer Service Representative with our team,...


  • Cape Town, Western Cape, South Africa Service Solutions Full time

    We are seeking a highly skilled and motivated Store Assistant to join our team in Hermanus. As a key member of our sales team, you will provide exceptional customer service and support to our clients.**About You:**To be successful in this role, you will need to have Grade 12 and retail experience, with excellent communication skills and the ability to work...


  • Cape Town, Western Cape, South Africa Service Solutions Full time

    Service Solutions is expanding its presence in Sun Valley, a prime location for our new store. As a well-spoken retail sales associate, you will be the face of our brand, interacting with customers and providing exceptional service.The ideal candidate should possess excellent communication skills, Grade 12, and at least 4 years of retail experience....


  • Cape Town, Western Cape, South Africa EXL Service Full time

    Job DescriptionThe ideal candidate will possess a strong understanding of customer needs and be able to address complex benefit questions, resolve issues, and educate Members. Key responsibilities include recording details of inquiries, comments or complaints, transactions or interactions, and taking action accordingly. When necessary, the representative...


  • Cape Town, Western Cape, South Africa MindMatch Consulting Full time

    Are you passionate about delivering exceptional customer service and resolving technical issues? MindMatch Consulting is seeking a skilled Customer Service and IT Support Specialist to join our dynamic team.We are looking for an enthusiastic individual who can provide top-notch support to our customers, addressing their technical queries and concerns in a...


  • Cape Town, Western Cape, South Africa Network Recruitment Full time

    Job Overview:We are seeking a highly skilled and experienced Technical Field Services Specialist to join our team in Cape Town.About the Role:This is an exciting opportunity for a motivated and results-driven individual to provide technical support and services to our clients in the field of time and attendance, access control, and CCTV systems.Key...


  • Cape Town, Western Cape, South Africa EXL Service Full time

    We are seeking an experienced Customer Support Specialist to join our team at EXL Service.About the RoleIn this critical front-line position, you will be responsible for understanding and addressing customer needs, resolving complex inquiries, and providing education on products and services. Your role will involve recording details of customer interactions,...


  • Cape Town, Western Cape, South Africa Service Solutions Full time

    We are seeking to employ a well-spoken and enthusiastic customer service representative at our Hermanus branch. Minimum requirements include a Grade 12 qualification, retail experience, and excellent communication skills.As a sales associate at Service Solutions, you will be expected to work retail hours in store and possess PC literacy.Our client requires a...


  • Cape Town, Western Cape, South Africa EXL Service Full time

    Job Title: Customer Service Representative - Insurance Expert">About the Role:We are seeking an experienced Customer Service Representative to join our team at EXL Service. As a key member of our contact center, you will play a vital role in delivering exceptional customer experiences and resolving complex insurance-related queries.Key Responsibilities:


  • Cape Town, Western Cape, South Africa The Recruitment Guy Full time

    An exciting opportunity has arisen for a skilled Technical Support Specialist to join our team at The Recruitment Guy in Cape Town.We are seeking an experienced professional to provide technical support and training to customers, field service technicians, and workshop staff in the region.The ideal candidate will have a strong understanding of machinery...


  • Cape Town, Western Cape, South Africa EXL Service Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Representative to join our team at EXL Service. In this role, you will be responsible for providing exceptional customer service to our clients, addressing their needs and resolving any issues that may arise.About the RoleThe ideal candidate will have a minimum of 1 year of...


  • Cape Town, Western Cape, South Africa WNS Global Services Full time

    At WNS Global Services, we are seeking a highly skilled Customer Service Excellence Specialist to join our team. This exciting opportunity is based in Century City and offers a competitive salary of $45,000 per annum.Job OverviewWe are a leading global business process management company that provides industry-specific solutions to businesses across various...


  • Cape Town, Western Cape, South Africa Core Group Full time

    iStore Technical Support SpecialistThe ideal candidate will possess a combination of technical expertise and excellent communication skills to provide exceptional support to our customers. Key responsibilities include troubleshooting technical issues, providing software support, and delivering training and assistance to customers as needed. Key...


  • Cape Town, Western Cape, South Africa Time Personnel Full time

    OverviewWe are seeking a highly skilled and customer-focused Multilingual Customer Service Specialist to join our team at Time Personnel.


  • Cape Town, Western Cape, South Africa CallForce Full time

    About the RoleWe are seeking a highly skilled Customer Service Liaison Specialist to join our team at CallForce. This is an exciting opportunity for a customer-focused individual to make a real difference in the lives of our customers.Job SummaryThis role involves providing exceptional customer service and support to our clients through various communication...