Customer Service Representative
3 weeks ago
Estimated Salary: R120,000 - R180,000 per annum
About Mr Price GroupMr Price Group is a leading retail company in South Africa, known for its high-quality products and excellent customer service. As a Customer Service Representative, you will play a vital role in ensuring that our customers receive the best possible experience.
Key Responsibilities- Act as the link between customers and the company, drivers and the company, and sales reps and the company to ensure effective service levels with regard to order taking.
The ideal candidate will have:
- Pre-invoicing of orders
- Printing and checking of load sheets
- Printing of invoices
- Other ad-hoc duties as required
- Capture all drivers and customer orders on Mosaic
- Ability to communicate effectively with customers at all levels
- Detail orientation
- Ability to handle pressure
- Building customer loyalty
- Ability to handle customer complaints by forwarding them to the correct person
- Matric or equivalent qualification
- Mosaic experience
- 6-12 months telesales experience
- Detail orientation
- Team player
- Excellent communication skills
- Computer literacy
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