Customer Service Representative

1 month ago


Germiston, Gauteng, South Africa Merchants Full time

Are you passionate about delivering exceptional customer experiences?

We're looking for a highly skilled and motivated Customer Service Representative to join our team at Merchants.

The successful candidate will be responsible for providing outstanding service to our customers, resolving their queries in a timely and professional manner, and consistently meeting or exceeding sales targets.

To succeed in this role, you'll need excellent communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.

As a valued member of our team, you'll have access to ongoing training and development opportunities, enabling you to grow and progress your career with us.

This is an exciting opportunity for someone who is driven, enthusiastic, and passionate about delivering exceptional customer service. If you're up for the challenge, we'd love to hear from you

In return, we offer a competitive salary of R130,000 per annum, plus additional benefits, including a comprehensive benefits package and generous holiday allowance.

Key Responsibilities:

  • Provide exceptional customer service via phone, email, and other channels
  • Resolve customer queries and complaints in a timely and professional manner
  • Meet or exceed sales targets, as well as productivity and customer satisfaction targets
  • Work collaboratively with colleagues to achieve business objectives

Requirements:

  • Matric/NQF equivalent
  • 6 months contact centre experience or 6 months customer service experience
  • Numeracy – addition & subtraction, formula for calculating %
  • Fluent in English and another official South African language (preferably Afrikaans, isiZulu, seSotho)
  • Able and willing to work rotational shifts


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