Customer Service Representative

8 hours ago


Germiston, Gauteng, South Africa Midvaal Recruitment Full time

A customer-facing role that requires a deep understanding of water treatment processes and products. This position involves providing exceptional service to clients, resolving issues, and promoting water treatment solutions.

Key Responsibilities:

  • Respond to client inquiries via phone, email, and live chat regarding product information, pricing, availability, and compatibility.
  • Guide clients in selecting appropriate water treatment components based on their needs and applications.
  • Resolve product issues or complaints promptly and professionally, escalating to management or technical teams if necessary.
  • Enter and manage orders in the system, confirming details and ensuring accurate delivery timelines.
  • Coordinate with shipping and inventory departments to ensure timely and correct fulfilment of orders.
  • Track orders and provide regular updates to clients, handling any delays or adjustments.

Requirements:

  • High school diploma or equivalent; additional education or certifications in customer service or water treatment is a plus.
  • Experience: 1-3 years in customer service, preferably in a technical or manufacturing setting.
  • Familiarity with water treatment processes or components is highly preferred.
  • Technical Skills: Proficient in CRM and order management systems; basic understanding of water treatment terminology.
  • Strong verbal and written communication skills.
  • Ability to handle challenging situations calmly and professionally.

Benefits:

  • Potential salary range: 13K – 16K per annum.
  • An opportunity to work in a dynamic and fast-paced industry.

How to Apply:

Please submit your detailed CV and relevant certificates to apply for this exciting opportunity.



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