Customer Service Representative
1 month ago
A customer-facing role that requires a deep understanding of water treatment processes and products. This position involves providing exceptional service to clients, resolving issues, and promoting water treatment solutions.
Key Responsibilities:
- Respond to client inquiries via phone, email, and live chat regarding product information, pricing, availability, and compatibility.
- Guide clients in selecting appropriate water treatment components based on their needs and applications.
- Resolve product issues or complaints promptly and professionally, escalating to management or technical teams if necessary.
- Enter and manage orders in the system, confirming details and ensuring accurate delivery timelines.
- Coordinate with shipping and inventory departments to ensure timely and correct fulfilment of orders.
- Track orders and provide regular updates to clients, handling any delays or adjustments.
Requirements:
- High school diploma or equivalent; additional education or certifications in customer service or water treatment is a plus.
- Experience: 1-3 years in customer service, preferably in a technical or manufacturing setting.
- Familiarity with water treatment processes or components is highly preferred.
- Technical Skills: Proficient in CRM and order management systems; basic understanding of water treatment terminology.
- Strong verbal and written communication skills.
- Ability to handle challenging situations calmly and professionally.
Benefits:
- Potential salary range: 13K – 16K per annum.
- An opportunity to work in a dynamic and fast-paced industry.
How to Apply:
Please submit your detailed CV and relevant certificates to apply for this exciting opportunity.
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