Customer Support Specialist

4 weeks ago


Germiston, Gauteng, South Africa Midvaal Recruitment Full time

**Job Title:** Customer Support Specialist

**Job Summary:** We are seeking a skilled Customer Support Specialist to join our team at Midvaal Recruitment. As a key member of our customer-facing department, you will play a crucial role in delivering exceptional service to our clients in the water treatment industry.

**Key Responsibilities:

• Respond to customer inquiries via phone, email, and live chat regarding product information, pricing, availability, and compatibility.

• Guide clients in selecting appropriate water treatment components based on their needs and applications.

• Resolve product issues or complaints promptly and professionally, escalating to management or technical teams if necessary.

• Order Processing and Tracking: Enter and manage orders in the system, confirming details and ensuring accurate delivery timelines.

• Coordinate with shipping and inventory departments to ensure timely and correct fulfilment of orders.

• Track orders and provide regular updates to customers, handling any delays or adjustments.

• Product Knowledge and Training: Develop in-depth knowledge of water treatment products and their applications.

• Provide clients with technical guidance on installation, maintenance, and troubleshooting.

• Sales Support: Assist the sales team with lead generation, follow-ups, and preparing quotes.

• Upsell or recommend additional products when relevant to customer needs.

• Documentation and Reporting: Maintain accurate records of customer interactions, transactions, and complaints in the CRM system.

• Generate periodic reports on customer feedback, product issues, and trends to help improve customer service and product offerings.



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