Client Experience Director

3 weeks ago


Cape Town, Western Cape, South Africa Plus1X Solutions (Pty) Ltd Full time

Job Summary:

We are seeking a seasoned professional to lead our service delivery efforts and drive exceptional customer experiences. As a Client Experience Director, you will be responsible for building strong relationships with our clients, managing service delivery organizations, and ensuring financial success while maintaining high service standards.

Key Responsibilities:

  • Oversee projects and implement strategies for positive customer experiences
  • Drive continuous improvement initiatives to enhance service delivery
  • Manage service delivery organizations to ensure high-quality results
  • Collaborate with cross-functional teams to achieve business objectives
  • Develop and implement customer experience strategies to drive business growth

Requirements:

  • At least five years of operations and service delivery experience
  • Strong communication and organizational skills
  • Matric certification and ITIL Foundation required
  • Additional qualifications such as postgraduate degrees or leadership training a plus

About Plus1X Solutions (Pty) Ltd:

We are a leading provider of innovative solutions and services. Our team is dedicated to delivering exceptional customer experiences and driving business growth. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.


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