Service Consultant
3 days ago
The Service Advisor plays a vital role in ensuring the smooth operation of our service department. This is an exciting opportunity for a results-driven individual to join J.A.Z Recruitment as a key member of our team.
We are looking for someone with excellent communication skills, who is able to work closely with customers and technicians to deliver exceptional service experiences. The ideal candidate will have a strong understanding of automotive systems, be passionate about providing outstanding customer service, and have a minimum of 2 years experience in a service or sales-oriented position.
Key Responsibilities:
- Greet customers promptly and professionally, determining their service needs and concerns.
- Provide accurate and timely estimates for repair and maintenance services.
- Explain technical issues in clear, non-technical terms to customers, ensuring they fully understand the required work and any associated costs.
- Maintain ongoing communication with customers regarding the status of their vehicle service, including any changes in timing or cost.
- Follow up with customers post-service to ensure satisfaction and resolve any concerns.
The successful candidate will also be responsible for scheduling service appointments, coordinating with technicians, and ensuring all necessary parts and supplies are available prior to scheduled services.
In addition, we require the ability to create detailed service orders, record all relevant vehicle information, concerns, and work performed, as well as maintain accurate and up-to-date customer records.
We offer a competitive salary of $55,000 - $65,000 per annum, depending on experience, plus additional benefits.
To apply, please submit your resume and cover letter.
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