Luxury Automotive Service Consultant

4 days ago

Stellenbosch, Western Cape, South Africa J.A.Z Recruitment Full time

Are you passionate about delivering exceptional customer service in a fast-paced luxury automotive environment? We are seeking an experienced Service Advisor to join our team at J.A.Z Recruitment. In this role, you will be responsible for managing service appointments, diagnosing customer concerns, and ensuring that the service experience is smooth, efficient, and tailored to the specific needs of our customers.

About the Role
  • You will work closely with both customers and technicians to resolve any issues or concerns they may have.
  • You will provide accurate and timely estimates for repair and maintenance services, explaining technical issues in clear, non-technical terms to customers.
  • You will maintain ongoing communication with customers regarding the status of their vehicle service, including any changes in timing or cost.

Key Responsibilities:

Customer Interaction & Communication
  • Greet customers promptly and professionally, determining their service needs and concerns.
  • Provide accurate and timely estimates for repair and maintenance services.
  • Explain technical issues in clear, non-technical terms to customers, ensuring they fully understand the required work and any associated costs.
  • Maintain ongoing communication with customers regarding the status of their vehicle service, including any changes in timing or cost.
  • Follow up with customers post-service to ensure satisfaction and resolve any concerns.
Scheduling & Coordination
  • Schedule service appointments in a way that optimizes workshop capacity while meeting customer needs.
  • Coordinate with technicians to ensure that customer vehicles are worked on efficiently and completed within expected time-frames.
  • Ensure all necessary parts and supplies are available for vehicle repairs and maintenance prior to the scheduled service.
Documentation & Record-Keeping
  • Create detailed service orders, recording all relevant vehicle information, concerns, and work performed.
  • Maintain accurate and up-to-date customer records, ensuring that warranty information and service history is properly logged.
  • Manage service-related invoicing and payment processing, ensuring accuracy and timeliness.

Requirements:

  • Minimum 2 years experience in a Service or Sales oriented position.
  • Computer literate (Office Suite).
  • Drivers license, own transport.
  • A Technical qualification would be advantageous.

Competencies/Behaviours/Abilities:

  • Communication with impact.
  • Customer & Service Orientation.
  • Problem Solving Abilities.
  • Motivation to Perform & Achieve Results.
  • Self-Management and Resilience.

The estimated salary for this role is $60,000 - $80,000 per annum, depending on experience and qualifications. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, please apply for this exciting opportunity.

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