Senior Air Operations Consultant

2 weeks ago


Stellenbosch, Western Cape, South Africa Helderberg Personnel Full time
Job Description:

We are seeking an experienced Air Operations Consultant to join our team at Helderberg Personnel.

About the Role:

The ideal candidate will have a strong background in airline reservations and ticketing, with excellent knowledge of GDS systems, particularly Galileo. You will be responsible for creating new PNRs, issuing tickets, reissuing/revalidating and exchanging tickets, managing queues, processing refunds, and providing air support to sales and customer services staff.

You will also build relationships with airlines and partners, keep up-to-date with airline policies, and deal with complex customer issues, escalating them as necessary.

Responsibilities:
  • Create new PNRs and amend existing ones in line with airline policies
  • Issue airline tickets and meet ticket deadlines
  • Reissue/revalidate and exchange tickets according to airline policies
  • Manage queues, including schedule changes, cancellations, and vendor remarks
  • Process refunds and assist with BSP reconciling
  • Provide air support to sales and customer services staff
  • Build relationships with airlines and partners
  • Keep up-to-date with airline policies
  • Deal with complex customer issues
Requirements:

To be successful in this role, you will need:

  • A Grade 12 qualification
  • A Travel & Tourism Certificate or Diploma
  • Strong GDS knowledge, particularly Galileo
  • Minimum 2 years' experience in airline reservations and ticketing
  • Excellent written and oral communication skills
  • Exceptional customer service skills
  • Great attention to detail and accuracy
  • A flexible and adaptable approach to work
  • Ability to remain calm under pressure
  • A proactive team player
Salary:

R650,000 - R850,000 per annum, depending on experience



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