Senior Air Operations Consultant
2 weeks ago
We are seeking an experienced Air Operations Consultant to join our team at Helderberg Personnel.
About the Role:The ideal candidate will have a strong background in airline reservations and ticketing, with excellent knowledge of GDS systems, particularly Galileo. You will be responsible for creating new PNRs, issuing tickets, reissuing/revalidating and exchanging tickets, managing queues, processing refunds, and providing air support to sales and customer services staff.
You will also build relationships with airlines and partners, keep up-to-date with airline policies, and deal with complex customer issues, escalating them as necessary.
Responsibilities:- Create new PNRs and amend existing ones in line with airline policies
- Issue airline tickets and meet ticket deadlines
- Reissue/revalidate and exchange tickets according to airline policies
- Manage queues, including schedule changes, cancellations, and vendor remarks
- Process refunds and assist with BSP reconciling
- Provide air support to sales and customer services staff
- Build relationships with airlines and partners
- Keep up-to-date with airline policies
- Deal with complex customer issues
To be successful in this role, you will need:
- A Grade 12 qualification
- A Travel & Tourism Certificate or Diploma
- Strong GDS knowledge, particularly Galileo
- Minimum 2 years' experience in airline reservations and ticketing
- Excellent written and oral communication skills
- Exceptional customer service skills
- Great attention to detail and accuracy
- A flexible and adaptable approach to work
- Ability to remain calm under pressure
- A proactive team player
R650,000 - R850,000 per annum, depending on experience
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