Service Delivery Director

3 days ago

Pretoria, Gauteng, South Africa Ziyana Group Full time

ZiyanaGroup, a bespoke professional services provider, seeks a seasoned Service Delivery Director to oversee operational departments and ensure smooth execution of service delivery. This leadership role will enable the CEO to focus on business development, strategic growth, and innovation.

Key Responsibilities:
  • Learning & Development: Drive project execution for skills programmes, learnerships, leadership development, and digital training solutions.
  • Recruitment & Talent Sourcing: Ensure efficient talent acquisition, maintain a robust talent pipeline, and align recruitment strategies with client needs.
  • Tenders Department: Oversee end-to-end tender processes, ensuring compliance, quality assurance, and strategic positioning for business opportunities.
  • Organisational Design & Change Management: Implement OD frameworks, manage change initiatives, and enhance leadership development programmes for our clients.

Your Role Includes:

  • Operational Excellence: Streamline processes and improve efficiency across all service delivery areas.
  • Strategic Leadership: Align service delivery with the company's strategic goals, ensuring a high-performance culture.
  • Performance Management: Oversee departmental KPIs, ensuring each team meets targets and delivers client-centric solutions.
  • Stakeholder Engagement: Manage internal and external relationships, ensuring seamless collaboration and customer satisfaction.
  • Innovation & Growth: Integrate digital tools, automation, and new methodologies to enhance operational efficiency.
  • Risk & Compliance: Ensure adherence to legal, regulatory, and industry best practices.
Requirements

Qualifications & Experience:
A degree in Business Administration, Operations Management, HR, or related field. 5+ years of leadership experience in service delivery, operations, or project management. Proven ability to manage multiple departments and drive performance excellence. Strong knowledge of learning & development, recruitment, tendering, and organisational design. Experience with business development, stakeholder management, and digital transformation is an advantage.

Must be: A seasoned operations and service delivery leader with strong business acumen and leadership capabilities. Passionate about driving efficiency, managing high-performing teams, and ensuring top-quality service delivery. Able to balance strategic vision with hands-on execution, ensuring alignment between operations and the company's growth ambitions.

  • Deputy Director: Service Delivery Interventions

    2 weeks ago

    Pretoria, Gauteng, South Africa Department of Public Service and Administration Full time

    Job title : Deputy Director: Service Delivery InterventionsJob Location : Gauteng, PretoriaDeadline : April 04, 2025Quick Recommended LinksJobs by Location Job by industries REQUIREMENTS :A minimum qualification at NQF level 7 in Public Management / Administration or relevant qualification as recognised by SAQA. Minimum 5 years appropriate experience in...

  • Personal Assistant: Office of the Deputy Director-General: E-Government Services and Information Management

    2 weeks ago

    Pretoria, Gauteng, South Africa Department of Public Service and Administration Full time

    Job title : Personal Assistant: Office of the Deputy Director-General: E-Government Services and Information ManagementJob Location : Gauteng, PretoriaDeadline : March 18, 2025Quick Recommended LinksJobs by Location Job by industries REQUIREMENTS :A Senior Certificate and a Diploma in Office Management / Office Administration / Business Administration at...

  • High-Level Administrative Support Specialist

    7 days ago

    Pretoria, Gauteng, South Africa Auto-1 Delivery Service Full time

    At Auto-1 Delivery Service, we value diversity and inclusion in our team. As a Personal Assistant to the Group CEO, you will play a crucial role in enhancing efficiency and productivity. Your exceptional organizational and time-management skills will make a significant impact on our operations.Your key responsibilities will include providing confidential...

  • IT Service Delivery Manager

    8 hours ago

    Pretoria, Gauteng, South Africa Yo-loco Full time

    About the Job:We are seeking an experienced IT Service Delivery Manager to join our Yo-loco team. As a key member of our support team, you will be responsible for managing IT service delivery, resolving technical issues, and ensuring customer satisfaction.Responsibilities:Service Delivery:Oversee IT service delivery to ensure timely and effective resolution...

  • Client Service Director

    5 hours ago

    Pretoria, Gauteng, South Africa Sanlam Full time

    We are seeking a Client Service Director to lead our retail branch's customer service efforts. The ideal candidate will have a passion for delivering exceptional customer experiences and a strong understanding of sales strategies and techniques.Primary Responsibilities:Develop and implement a customer-centric service strategy to drive satisfaction and...

  • Service Delivery Manager Associate

    7 days ago

    Pretoria, Gauteng, South Africa SkillsMap Full time

    Service Delivery Manager AssociateThe Service Delivery Manager Associate role is an exciting opportunity to join the SkillsMap team. As a key member of our service delivery team, you will be responsible for ensuring that clients receive the highest standards of service in a professional, kind, and tactful manner.Main ResponsibilitiesOptimize client...

  • Delivery Services Associate

    1 week ago

    Pretoria, Gauteng, South Africa Voltex SA Full time

    About the CompanyVoltex SA is a reputable logistics company that provides efficient and reliable delivery services to our clients. We are committed to excellence and customer satisfaction.Main Responsibilities:Drive vehicles safely and efficiently to deliver and collect materials from customers.Conduct regular vehicle inspections to ensure they are in good...

  • Deputy Director-General: Corporate Services

    2 weeks ago

    Pretoria, Gauteng, South Africa National Prosecuting Authority Full time

    Job title : Deputy Director-General: Corporate Services National Prosecuting AuthorityJob Location : Gauteng, PretoriaDeadline : April 04, 2025Quick Recommended LinksJobs by Location Job by industries REQUIREMENTS :A qualification at NQF level 8 as recognised by SAQA in Management/Public Management/Business Management/Human Resource or related fields....

  • Service Delivery Team Lead

    6 days ago

    Pretoria, Gauteng, South Africa Teraco – A Digital Realty Company Full time

    At Teraco – A Digital Realty Company, we are seeking a skilled Service Delivery Team Lead to join our team. As a key member of our operations team, you will be responsible for ensuring that our clients receive the highest standards of service delivery. This role involves proactively identifying roadblocks to high-quality servicing and implementing...

  • Director: Supply Chain Management

    3 weeks ago

    Pretoria, Gauteng, South Africa The Presidency Republic of South Africa Full time

    Job title : Director: Supply Chain ManagementJob Location : Gauteng, PretoriaDeadline : March 14, 2025Quick Recommended LinksJobs by Location Job by industries REQUIREMENTS :A Senior Certificate plus an appropriate Degree in Supply Chain Management or relevant qualification on (NQF 7) as recognised by SAQA). 5 years' experience at middle/senior managerial...

  • Service Delivery Expert

    2 days ago

    Pretoria, Gauteng, South Africa Es Recruitment Full time

    At FNB Points of Presence, we're committed to delivering exceptional service to our customers. Our team is dedicated to building strong relationships with clients and staying updated on industry trends and product knowledge to meet their evolving needs.About the Job:Build and maintain strong relationships with clients to provide a positive customer...

  • Chief Director: Protocol, Events and Ceremonial Services

    3 weeks ago

    Pretoria, Gauteng, South Africa The Presidency Republic of South Africa Full time

    Job title : Chief Director: Protocol, Events and Ceremonial ServicesJob Location : Gauteng, PretoriaDeadline : March 14, 2025Quick Recommended LinksJobs by Location Job by industries REQUIREMENTS :A Senior Certificate plus an appropriate Bachelor's Degree/Advanced Diploma in Administration/Management or equivalent qualification on NQF level 7 as...

  • GSOC Client Service Delivery Agent

    5 days ago

    Pretoria, Gauteng, South Africa People Dimension Full time

    IntroductionA leading telecommunications company is looking for a GSOC (Global Service Operation Centre) Client Service Delivery Agent who will be responsible for coordinating International Customer inquiries by phone or email and addressing these Customer complaints. This individual needs to possess strong communication skills, empathy, problem solving...

  • Camp Food Service Director

    2 days ago

    Pretoria, Gauteng, South Africa University Of Fort Hare Full time

    About the JobWe are looking for an experienced Camp Food Service Director to join our team at Wolfoods, Inc. This is a hands-on, demanding position that requires the ability to flawlessly execute the camp food service program.The successful candidate will possess knowledge of food allergens and be able to create dishes for individuals with dietary...

  • ICT Service Delivery Manager

    7 days ago

    Pretoria, Gauteng, South Africa Headcount Personnel Consultants Full time

    Job OverviewWe are seeking an experienced ICT service delivery manager to lead our client services business unit in Gauteng. The successful candidate will oversee a team of specialists, engineers, account managers, and administrative staff.Key ResponsibilitiesManage all aspects of client service contracts, including end-user devices, IT support, sales,...

  • Roadside Services Director

    3 days ago

    Pretoria, Gauteng, South Africa Discovery Limited Full time

    Culture and ValuesAs a key member of our team, you will have the opportunity to cultivate Discovery's culture within the business area and lead and develop the team to enable growth and career development across all levels of staff.You will be responsible for auditing operational gaps and ways to improve service delivery, and escalating query handling from...

  • Chief Director: Legal and Executive Services

    3 weeks ago

    Pretoria, Gauteng, South Africa The Presidency Republic of South Africa Full time

    Job title : Chief Director: Legal and Executive ServicesJob Location : Gauteng, PretoriaDeadline : March 14, 2025Quick Recommended LinksJobs by Location Job by industries REQUIREMENTS :A Senior Certificate plus an appropriate LLB qualification on NQF level 7 as recognized by SAQA and Admitted as Attorney or Advocate. LLM will be an added advantage. 5...

  • Deputy Director-General: Corporate Management

    3 weeks ago

    Pretoria, Gauteng, South Africa The Presidency Republic of South Africa Full time

    Job title : Deputy Director-General: Corporate ManagementJob Location : Gauteng, PretoriaDeadline : March 14, 2025Quick Recommended LinksJobs by Location Job by industries REQUIREMENTS :A Senior Certificate plus an appropriate postgraduate or equivalent qualification on NQF level 8 as recognised by SAQA. 8 years' experience at Senior managerial level....

  • Personal Assistant to Group CEO

    7 days ago

    Pretoria, Gauteng, South Africa Auto-1 Delivery Service Full time

    In this challenging and rewarding role, you will provide high-level administrative support to the Group CEO, ensuring their life, communication, contacts, tasks, and diary are managed efficiently. Your excellent organizational and time-management skills will enhance productivity and efficiency in our operations.You will be responsible for managing emails and...

  • CEO Liaison and Coordination Expert

    7 days ago

    Pretoria, Gauteng, South Africa Auto-1 Delivery Service Full time

    We are seeking a highly skilled and organized individual to join our team as a Personal Assistant to the Group CEO. In this role, you will provide exceptional administrative support, manage emails and diaries, and coordinate resources for the CEO. You will also be responsible for maintaining and updating templates and documentation, organizing business and...