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Service Delivery Manager Associate

1 week ago

Pretoria, Gauteng, South Africa SkillsMap Full time

Service Delivery Manager Associate

The Service Delivery Manager Associate role is an exciting opportunity to join the SkillsMap team. As a key member of our service delivery team, you will be responsible for ensuring that clients receive the highest standards of service in a professional, kind, and tactful manner.

Main Responsibilities

  • Optimize client satisfaction.
  • Gather and communicate suggestions, comments, and feedback to management.
  • Plan and implement preparation activities that may be required for major client deployments, and/or execute on a plan provided by a Service Delivery Manager / Management to ensure high levels of client satisfaction.
  • Support all required sites to resolve or escalate client impacting issues.

Qualifications and Experience

  • Matric.
  • 2 years relevant working experience working with clients.
  • ITIL and CDCP preferred.
  • Microsoft Office skills.
  • Strong understanding of Information Technology.