Service Delivery Team Lead

6 days ago


Pretoria, Gauteng, South Africa Teraco – A Digital Realty Company Full time

At Teraco – A Digital Realty Company, we are seeking a skilled Service Delivery Team Lead to join our team. As a key member of our operations team, you will be responsible for ensuring that our clients receive the highest standards of service delivery. This role involves proactively identifying roadblocks to high-quality servicing and implementing strategies to deliver the required level of service.

Main Functions Of The Job:

  • Client Satisfaction: Facilitate high-quality servicing by all on-site staff, and if required, assist with resolution or servicing.
  • Optimize client satisfaction.

You will have exceptional communication skills and the ability to communicate in English and any other RSA language beneficial. You will also have excellent administrative skills and be an active problem solver.

We are looking for a self-motivated individual who is able to work independently and as part of a positive team. You will have strong understanding of networks and cabling (fibre optic and copper) and preferably ITIL certification.


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