Restaurant Operations Manager

2 days ago


Cape Town, Western Cape, South Africa Capital Recruit Full time
Job Description

We are seeking a skilled Restaurant Operations Manager to support the General Manager in managing the day-to-day operations of the restaurant, ensuring high-quality customer service and efficient restaurant management.

Key Responsibilities:
  • Coordinate restaurant operations, including Front of the House and Back of the House management
  • Deliver exceptional customer service and maximize customer satisfaction
  • Respond promptly and professionally to customer complaints
  • Regularly review product quality and research new vendors
  • Organize and supervise shifts
  • Appraise staff performance and provide feedback to improve productivity
  • Estimate future needs for goods, kitchen utensils, and cleaning products
  • Ensure compliance with sanitation and safety regulations
  • Manage the restaurant's good image and suggest ways to improve it
  • Identify measures to reduce waste
  • Promote the brand in the local community through word-of-mouth and restaurant events
  • Train new and current employees on proper customer service practices
Requirements:
  • Proven work experience as a Restaurant Manager, Restaurant General Manager, or similar role
  • Proven customer service experience as a manager
  • Food and beverage knowledge, with ability to recall ingredients and dishes to inform customers and staff
  • Familiarity with restaurant management software
  • Leadership, motivational, and people skills

Capital Recruit is seeking a highly skilled and experienced Restaurant Operations Manager to join our team. If you have a passion for delivering exceptional customer service and managing restaurant operations, we encourage you to apply for this exciting opportunity.



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