Restaurant Operations Manager

5 days ago


Cape Town, Western Cape, South Africa Capital Recruit Full time
Restaurant Operations Manager Job Description

We are seeking a highly skilled Restaurant Operations Manager to assist our General Manager in the day-to-day running of our restaurant. As a key member of our team, you will be responsible for maintaining the highest standards of customer service, food quality, and restaurant operations.

Key Responsibilities:
  • Coordinate daily Front of the House and Back of the House restaurant operations to ensure seamless service delivery.
  • Deliver exceptional customer service and maximize customer satisfaction through proactive communication and problem-solving.
  • Respond efficiently and effectively to customer complaints, resolving issues promptly and professionally.
  • Regularly review product quality and research new vendors to ensure the highest standards of food quality and presentation.
  • Organize and supervise shifts to ensure efficient staffing and minimize labor costs.
  • Appraise staff performance and provide constructive feedback to improve productivity and job satisfaction.
  • Estimate future needs for goods, kitchen utensils, and cleaning products to maintain optimal inventory levels.
  • Ensure compliance with sanitation and safety regulations, maintaining a clean and safe working environment.
  • Manage the restaurant's image and reputation, suggesting ways to improve and enhance the customer experience.
  • Identify opportunities to reduce waste and improve operational efficiency.
  • Promote the brand in the local community through word-of-mouth and restaurant events, fostering strong relationships with customers and stakeholders.
Requirements:
  • Proven work experience as a Restaurant Manager, Restaurant General Manager, or similar role, with a strong track record of success.
  • Proven customer service experience as a manager, with a focus on delivering exceptional customer experiences.
  • Food and beverage knowledge, with the ability to recall ingredients and dishes to inform customers and wait staff.
  • Familiarity with restaurant management software, with the ability to analyze data and make informed decisions.
  • Leadership, motivational, and people skills, with the ability to inspire and motivate a high-performing team.


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