Restaurant Operations Manager

2 weeks ago


Cape Town, Western Cape, South Africa Career Custodians Full time
Restaurant Service Manager

Career Custodians is seeking a highly skilled Restaurant Service Manager to lead our multi-venue team in Camps Bay. As a key member of our hospitality team, you will be responsible for driving revenue, profitability, and quality goals for our restaurants.

Key Responsibilities:

  • Ensure efficient restaurant operations and maintain high production, productivity, quality, and customer-service standards.
  • Manage day-to-day operations, controlling costs and providing a high-quality experience for our guests.
  • Communicate effectively with service, kitchen, and reception staff regarding special requests, events, and guest needs.
  • Respond promptly and accurately to customer complaints.
  • Organize and supervise shifts, appraise staff performance, and provide feedback to improve productivity.
  • Ensure compliance with safety and sanitation regulations, control operational costs, and identify measures to reduce waste.
  • Implement policies and protocols to maintain future restaurant operations, ensuring all employees work within outlined operational standards.
  • Report on financial performance, inventory, and personnel, producing management reports as required.
  • Be familiar with our guests' needs, upsell F&B, accommodation, and tourism services, and inform guests of current specials and upcoming events.
  • Rostering, training, and testing of staff, ensuring stock control systems are maintained, and performing duty manager shifts, signing off stock takes, and controlling gratuity.

Requirements:

  • Matric
  • Food and Beverage/Hotel Management qualification advantageous
  • Previous experience in a similar position in a 4/5-star property
  • Familiarity with the duties and responsibilities of the Food and Beverage department
  • MS Office (Word, Excel, and Outlook) essential
  • Opera experience advantageous
  • Micros experience advantageous

What We Offer:

Career Custodians offers a dynamic and supportive work environment, opportunities for growth and development, and a competitive salary and benefits package.

How to Apply:

If you are a motivated and experienced Restaurant Service Manager looking for a new challenge, please submit your application, including your resume and a cover letter, to us. We look forward to hearing from you.



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