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Business Process Improvement Expert
1 week ago
As a key member of Blue Pearl’s Information Systems department, the Senior Business Analyst (IFS) will play a pivotal role in bridging business needs and technology solutions. This individual will leverage expertise in both business processes and IT systems to analyze, define, and implement improvements that enhance operational efficiency and effectiveness.
Responsibilities:- Analyze business requirements to identify opportunities for improvement
- Capture user stories and validate them with customers to ensure alignment with business objectives
- Provide onboarding user training to ensure seamless adoption of new systems
- Attend daily stand-ups to stay informed about project progress
- Participate in UAT sessions as needed to ensure high-quality deliverables
- Conduct continuous discovery to identify areas for ongoing improvement
- Develop training material, including user guides and instructional videos, to support employee development
- Experience working with the IFS FSM platform
- Strong business analysis skills for requirements gathering and process optimization
- Effective problem-solving abilities for technical issues
- Project management capabilities for implementation and support
