Business Development Specialist

7 days ago

Durban, KwaZulu-Natal, South Africa Capital Recruit Full time
About the Role

We are seeking a highly skilled Business Development Consultant to join our team at Capital Recruit. As a key member of our sales team, you will be responsible for driving revenue growth, expanding our customer base, and maintaining key client relationships.

Key Responsibilities
  • New Business Development:
    • Collaborate with sales leadership to develop strategic plans aligned with company objectives.
    • Conduct market analysis to identify trends, opportunities, and potential risks.
    • Develop detailed sales plans, including territory assignments and targets.
    • Manage and analyze sales pipelines to accelerate the sales cycle.
    • Develop and implement strategic plans to target and engage prospective clients through cold calling, networking, and other lead generation activities.
    • Negotiate pricing, contracts, and terms of agreements with prospective clients, ensuring win-win outcomes for both parties.
    • Follow up on leads and inquiries in a timely and professional manner, providing accurate information and addressing any concerns or objections raised by prospects.
    • Track and report on sales activities, pipeline progress, and revenue forecasts using CRM software and other sales tools.
    • Participate in industry events, conferences, and networking opportunities to increase visibility and generate leads for new business development.
    • Conduct product demonstrations and presentations to showcase the features and benefits of our cash management solutions.
    • Focus on securing meetings (confirmed with the decision makers) where the business is currently in the market for a cash management solution.
    • Focus on securing meetings (confirmed with the decision makers) that is currently in contract with a competitor and should form part of your future dated pipeline.
    • Strive to understand your prospects business requirements to effectively provide the correct Business Solution and negotiate past objections across our full product offering.
    • Sell our end-to-end solution and the benefits thereof.
    • Bring in new business in line with the weekly/ monthly/ quarterly and annual targets agreed to on the products.
    • Grow ones available opportunities via referral business events/tradeshows.
    • Understand the Connect Group offering fully to best consult with your prospect base and ensure maximum client satisfaction once our product is converted.
    • Source viable opportunities to promote the Connect Group to secure required weekly quota output and build a solid pipeline of opportunities with Business owners/decision makers.
    • Managing and actioning on going promotions/campaigns strategic decisions throughout the customer base
    • Manage lead databases and CRM systems to track lead interactions and progress throughout the sales pipeline.
  • Key Client Relationship Management:
    • Build and maintain strong relationships with existing clients to ensure client retention and satisfaction.
    • Manage & retain relationships with key industry influencers
    • Maintain the relationship post activation
    • Manage prospects expectation post signing up a product
    • Conduct monthly visits of your current months tiers
    • Renewal negotiations to begin at 12 months remaining on the current contract of key allocated accounts.
    • Keep the customer appraised of any changes or new product developments and services.
  • Site & Service Support:
    • Collaborate with internal teams such as service, deployments, CIT, marketing, and finance, to develop compelling value propositions and sales collateral for new business initiatives.
    • Ensure that our Settlement process is understood, and client is trained on instant access and webflow
    • Conduct client induction training after installation and ensure that all training documentation is submitted to the service team immediately after training.
  • Training and Support:
    • Train the client on the current escalation process on the below:
    • Technical issues
    • IT escalations
    • Settlement/Recon Queries
    • Contact Centre Support
    • Contact Centre WhatsApp support
    • Help Connect Departments on matters escalated by internal service department that require client meetings or on-site intervention.
    • Assist Operations with customer training as and when required.
  • General:
    • Collaborate with cross-functional teams, including marketing, product management, and finance, to ensure alignment and integration of sales initiatives with broader business objectives.
    • Effectively manage and secure your prospect & key client base.
    • Managing and actioning ongoing promotions/campaigns/strategic decisions throughout the prospect base
    • Keep the prospect base appraised of any changes or new product development/services within the Connect Group
    • Maintain an accurate customer database and call cycle.
    • Manage all activity and reporting via through Microsoft Platforms and report server daily to effectively manage and secure your prospect base amongst all Connect products.
    • ADHOC requests as and when required.
    Requirements
    • Matric essential
    • Computer literacy
    • Advance experience in Microsoft Excel will be an advantage BCom. Degree will be an advantage.
    • 3 or more years' experience in external sales / business development
    • Proven experience and skills in External Sales and Business Development.
    • The ability to multitask, work in a fast-paced environment, and meet deadlines.
    • Top Negotiation skills
    • Excellent communication skills (both written and verbal)
    • Assertive and confident
    • Target driven to achieve the sale.
    • Valid drivers license and own car

This is a permanent position with a 3-month probationary period.

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