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National Customer Service Center Manager
1 month ago
At The Legends Agency, we are seeking a highly skilled and experienced National Customer Service Center Manager to lead our customer service team. The ideal candidate will have a proven track record of managing call center operations, driving customer satisfaction, and achieving business goals.
Key Responsibilities:- Manage and oversee the day-to-day operations of the customer service center, ensuring that all customer inquiries are resolved efficiently and effectively.
- Develop and implement strategies to improve customer satisfaction, reduce call volumes, and increase sales.
- Lead and motivate a team of customer service representatives, providing coaching and training to ensure they have the skills and knowledge needed to excel in their roles.
- Monitor and analyze key performance indicators (KPIs) to measure the success of the customer service center and identify areas for improvement.
- Collaborate with other departments, such as sales and marketing, to ensure that customer service initiatives are aligned with business objectives.
- 7+ years of experience in call center management, with a minimum of 3 years in a supervisory or management role.
- Proven track record of improving customer satisfaction, reducing call volumes, and increasing sales.
- Strong leadership and communication skills, with the ability to motivate and coach a team of customer service representatives.
- Ability to analyze data and make informed decisions to drive business results.
- Knowledge of call center software and technology, including CRM systems and analytics tools.
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- The chance to work with a talented team of professionals who are passionate about delivering exceptional customer service.
