Customer Service Representative
3 weeks ago
The primary objective of this role is to provide top-notch customer service.
Key Responsibilities:
- Investigate and resolve high-volume customer inquiries in a timely and effective manner.
- Identify and understand customer needs to deliver a consistently high-quality service.
- Effectively promote the client's products and services to enhance customer experience and loyalty.
- Provide accurate information on products and services to ensure consistency across the organization.
- Escalate queries, complaints, and operational or regulatory risks to the relevant team for timely resolution.
- Act to increase customer retention, loyalty, and build a credible reputation.
- Operate customer-related information systems to the required standard, maintaining accurate and secure records.
Qualifications:
- Minimum 12 months' experience in a customer service role (contact center).
Skills:
- Proactive problem-solving and decision-making skills.
- Goal-oriented.
- High stress tolerance.
- Teamwork.
- Adaptability in a fast-paced environment.
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