Customer Service Representative

3 weeks ago


Durban, KwaZulu-Natal, South Africa WNS Global Services Full time
Main Responsibilities

The primary objective of this role is to provide top-notch customer service.

Key Responsibilities:

  • Investigate and resolve high-volume customer inquiries in a timely and effective manner.
  • Identify and understand customer needs to deliver a consistently high-quality service.
  • Effectively promote the client's products and services to enhance customer experience and loyalty.
  • Provide accurate information on products and services to ensure consistency across the organization.
  • Escalate queries, complaints, and operational or regulatory risks to the relevant team for timely resolution.
  • Act to increase customer retention, loyalty, and build a credible reputation.
  • Operate customer-related information systems to the required standard, maintaining accurate and secure records.
Requirements

Qualifications:

  • Minimum 12 months' experience in a customer service role (contact center).

Skills:

  • Proactive problem-solving and decision-making skills.
  • Goal-oriented.
  • High stress tolerance.
  • Teamwork.
  • Adaptability in a fast-paced environment.


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