Data Center Operations Manager
1 month ago
The Data Center Operations Manager oversees the maintenance, operation, and reliability of critical data center infrastructure, including HVAC, electrical supply, and mechanical systems. This role ensures that all equipment and facilities operate at peak efficiency, with minimal downtime and maximum resilience, supporting continuous and secure data center operations. Main Responsibilities:
- Manage technical teams, including leave planning, performance management, and the disciplinary process on an operational level.
- Manage preventive and corrective maintenance per schedules on SAP and HHD to ensure SLA delivery.
- Enforce compliance with the Occupational Health and Safety Act, building/electrical, compliance, and the Data Centre industry standards and safety regulations.
Maintenance Planning and Management
Drive timeous execution of effective maintenance strategies for medium voltage systems, low voltage power distribution, emergency power distribution, UPS power, generators, solar systems, fire and access systems, gas suppression systems, HVAC systems, mechanical systems, infrastructure, environmental control and monitoring systems, and data center power distribution up to cabinet PDUs.
Facility Operations Management
Manage daily operations of data center facilities to ensure the optimal performance of power, cooling, and security systems. Monitor data center infrastructure and equipment using Building Management Systems (BMS) and Data Center Infrastructure Management (DCIM) tools. Identify and address potential risks proactively. Manage risks to maintain the required availability levels.
Team Leadership and Vendor Management
Lead and develop a team of technicians, facilitating training and skills development. Monitor and report on team performance and utilization. Collaborate with procurement on external vendors and service providers for maintenance and repairs, ensuring compliance with service level agreements (SLAs) and quality standards. Ensure timely delivery and appropriateness of parts and spares for effective maintenance execution.
Compliance and Safety Standards
Ensure compliance with the Occupational Health and Safety Act (85) and Regulations. Ensure adherence to all South African regulatory requirements and safety standards for all systems in a data center environment. Conduct regular safety audits to verify compliance with industry best practices and local codes.
Power and Environmental System Management
Oversee the maintenance and operation of critical power systems, including low-voltage, medium voltage, UPS, generators, and power distribution units (PDUs). Manage HVAC systems to ensure appropriate temperature, humidity, and airflow within the data center.
Emergency and Incident Response
Develop and maintain incident response and disaster recovery protocols for maintenance-related emergencies. Coordinate rapid response efforts to infrastructure failures, collaborating with IT teams to restore full functionality with minimal downtime.
Budgeting and Reporting
Prepare and manage the maintenance budget, optimizing resources for cost-effective operations. Track maintenance costs, forecast expenditures, and implement cost-control measures.
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