Technical Support Specialist

15 hours ago


Johannesburg, Gauteng, South Africa Ferva Business Partners Full time

Role Overview

The Technical Support Administrator plays a vital role in ensuring seamless communication between the control room, support team, and technical support coordinator at Ferva Business Partners.

Key Responsibilities

Safety, Health, and Environment

  • Adhere to and promote SHE requirements as outlined in the Health, Safety, and Environmental Policy.
  • Maintain a clean and organized work environment to ensure all areas are neat and tidy.
  • Ensure all electronic equipment is powered off before leaving for the day to prevent any potential hazards.
  • Report any unsafe acts or broken equipment to the supervisor promptly.

Customers

  • Ensure customer satisfaction by addressing queries from management and all clients who contact the company via phone or email.

Business Processes

  • Respond to technical support desk calls regarding alarm concerns, including maintenance and repair issues.
  • Act as the first line of communication and support for updating the control room database from the support team.
  • Keep spreadsheets and daily administration up to date to ensure accurate records.
  • Ensure daily reports are sent and reviewed promptly for any faults or issues.
  • Maintain an up-to-date database of keyholders daily to ensure efficient access.
  • Commission and decommission panels as needed to maintain system integrity.
  • Accurately capture daily paperwork from technicians into the system to ensure seamless tracking.
  • Report any database issues to management promptly to prevent any disruptions.
  • Assist with tasks assigned by management to ensure a smooth workflow.
  • Keep filing up to date to ensure easy access to important documents.

Shareholder Value

  • Contribute to the company's success by ensuring that all clients and employees receive the necessary assistance, projecting a professional image.

Requirements

  • Grade 12 qualification.
  • Diploma/certificate in Information Technology.
  • Computer literacy.
  • Attention to detail.
  • Friendliness.
  • A professional demeanor.
  • Front-line etiquette is advantageous.


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