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Regional Technical Support Specialist

2 months ago

Johannesburg, Gauteng, South Africa Level-Up Full time
Job Title: Regional Tier 3 Technical Support

As a Regional Tier 3 Technical Support specialist at Level-Up, you will be at the forefront of resolving complex technical issues and providing advanced support for our energy management solutions. Your role will involve troubleshooting, diagnosing, and resolving technical problems related to our renewable and traditional energy systems, ensuring optimal performance and client satisfaction.

Key Responsibilities:
  • Provide advanced technical support for energy management, generation, and storage solutions.
  • Troubleshoot and resolve complex technical issues escalated from Tier 1 and Tier 2 support teams.
  • Perform in-depth diagnostics and analysis of system performance and technical problems.
  • Collaborate with cross-functional teams to implement and validate technical solutions.
  • Maintain up-to-date knowledge of our clients' products and services, as well as industry trends and technologies.
  • Develop and maintain technical documentation, including troubleshooting guides and best practices.
  • Conduct on-site visits to client locations for technical support and system optimization, as needed.
  • Provide training and mentorship to Tier 1 and Tier 2 support teams.
  • Ensure timely resolution of technical issues to maintain high levels of client satisfaction.
Requirements:
  • Bachelor's degree in Electrical Engineering, Computer Science, or a related field.
  • Proven experience in a Tier 3 technical support role, preferably in the energy sector.
  • Strong knowledge of energy management systems, renewable energy technologies, and storage solutions.
  • Proficiency in diagnostic tools and techniques for troubleshooting complex technical issues.
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Willingness to travel to client locations as needed.
  • Knowledge of AI-driven digital solutions for site monitoring and management is a plus.