Customer Service Representative

2 weeks ago


Durban, KwaZulu-Natal, South Africa TEEKOM SA Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at TEEKOM SA. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and ensuring that our customers receive timely and accurate support.

Key Responsibilities
  • Quote Management: Complete quotes in a timely and accurate manner, adhering to our quoting standards and ensuring that customers receive their quotes on time.
  • Customer Communication: Respond to incoming phone calls from customers, addressing their queries, concerns, and requests in a professional and courteous manner.
  • Customer Data Management: Capture and maintain accurate customer information, utilizing our CRM system to manage data and track orders.
  • Production and Dispatch Liaison: Collaborate with our production and dispatch teams to ensure that orders are completed on time, according to customer specifications, and delivered to the correct address.
  • Customer Satisfaction: Follow up with customers to confirm their satisfaction, collect feedback, and resolve any complaints or problems they may have.
Requirements

To be successful in this role, you will need to possess excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment. You should be proficient in using our CRM system and have a strong attention to detail.



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