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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at WNS Global Services. As a key member of our sales and support team, you will play a critical role in providing exceptional customer experiences and driving business growth.
Key Responsibilities- Customer Engagement: Develop and maintain strong relationships with customers to understand their needs and preferences.
- Sales and Upselling: Identify opportunities to promote and sell our products and services to customers, resulting in revenue growth and improved customer satisfaction.
- Problem Resolution: Effectively resolve customer complaints and issues in a timely and professional manner.
- Communication: Utilize excellent communication and interpersonal skills to interact with customers, colleagues, and management.
- Experience: A minimum of 6 months of sales experience in a call center environment.
- Qualifications: Matric or equivalent qualification.
- Customer Care: Provide exceptional customer service and support.
- Numeracy: Possess strong numerical skills and attention to detail.
- Products: Have a thorough understanding of our products and services.
- Telephone Etiquette: Demonstrate excellent telephone etiquette and communication skills.
- Stress Tolerance: Work effectively in a fast-paced environment and manage stress levels.
- Multi-tasking: Prioritize tasks and manage multiple customer interactions simultaneously.
- Processing Speed: Process customer information and transactions efficiently.
- Comprehension: Possess strong comprehension skills to understand customer needs and preferences.
- Selling Techniques: Utilize effective selling techniques to promote and sell our products and services.
- Interpersonal: Develop and maintain strong relationships with customers and colleagues.
- Communicating: Communicate effectively with customers, colleagues, and management.
- Listening Skills: Possess strong listening skills to understand customer needs and preferences.
- Computer Applications: Proficient in computer applications and technology.
- Problem Solving: Utilize problem-solving skills to resolve customer complaints and issues.
- Time Management: Manage time effectively to meet customer needs and deadlines.
- Reading & Writing: Possess strong reading and writing skills to understand and communicate customer information.
- Information Locating: Locate and retrieve customer information efficiently.
