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Customer Service Representative

2 months ago

Durban, KwaZulu-Natal, South Africa WNS Global Services Full time
Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at WNS Global Services.

Job Summary

As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities

• Provide communications solutions to customers by promoting and matching products & services to customer needs.

• Actively grow client markets, thereby generating revenue and improving customer satisfaction.

Requirements

• 6 months sales experience as a call center agent

Competencies & Skills

• Customer Care

• Numeracy

• Products

• Telephone Etiquette

• Stress Tolerance

• Multi-tasking

• Processing Speed

• Comprehension

• Selling Techniques

• Interpersonal

• Communicating

• Listening Skills

• Computer Applications

• Problem Solving

• Time Management

• Reading & Writing

• Information Locating

Qualifications

• Matric or equivalent

Additional Information

We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.