Customer Service Representative

2 months ago


Durban, KwaZulu-Natal, South Africa TEEKOM SA Full time

Customer Service Representative Job Description

**Key Responsibilities:**

* Provide timely and accurate quotes to customers, adhering to company standards.

* Respond to incoming customer calls, addressing inquiries, and resolving issues efficiently.

* Maintain accurate customer information and utilize the CRM system to track orders and manage data.

* Collaborate with production and dispatch teams to ensure timely completion of orders and effective communication with customers.

* Follow up with customers to confirm satisfaction, collect feedback, and resolve any complaints or problems.

**Requirements:**

* Strong communication and problem-solving skills.

* Ability to work in a fast-paced environment and prioritize tasks effectively.

* Proficiency in using CRM systems and other software applications.

* Excellent customer service skills and a positive attitude.

**Working at TEEKOM SA:**

* We are committed to providing a supportive and inclusive work environment.

* Our team is dedicated to delivering exceptional customer service and exceeding customer expectations.

* We offer opportunities for growth and development, as well as a competitive compensation package.

**Language:**

en-US



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