Travel Operations Manager
3 weeks ago
We are seeking an experienced Travel Operations Manager to join our team at Synergy Human Resources. In this role, you will be responsible for overseeing the planning and coordination of travel arrangements for clients, including researching destinations and available services, coordinating activities, making transportation arrangements, and organizing necessary documentation.
About the Role:
This is a critical position that requires exceptional customer service and communication skills. You will work closely with clients to understand their needs and preferences, and provide personalized travel solutions to meet their requirements.
Key Responsibilities:
- Plan and coordinate travel arrangements for clients, including research on destinations and available services
- Coordinate activities, make transportation arrangements, and organize necessary documentation
- Sell travel packages and handle problems that arise before, during, or after travel
- Advise clients of relevant procedures and local customs
- Distribute product knowledge within the organization and ensure knowledge of policies and procedures
- Acquire knowledge of sub-brands and manage the Property Management System (PMS)
Requirements:
- Grade 12 qualification
- Tertiary qualification in Hospitality and Tourism preferred but not essential
- Experience in travel and trade organizations
- Exceptional customer service and communication skills
- Proficiency with Microsoft Word and Excel, as well as general computer literacy
Preferred Qualifications:
- Diverse travel experience
- Travel institute certification
- Work experience in the hospitality industry
- Fluency in more than one language
Estimated Salary: $60,000 - $80,000 per year, depending on experience and qualifications. This salary estimate is based on industry standards and takes into account the level of experience and qualifications required for this role.
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