Executive Housekeeping Manager

1 month ago


Cape Town, Western Cape, South Africa Career Custodians Full time
Executive Housekeeper

Village N Life is a leading Tourism and Hospitality company based in the beautiful Camps Bay area.

We are seeking an experienced and detail-oriented Executive Housekeeper to join our dynamic team.

Main Purpose of the Position

To manage and control all Housekeeping standards laid down by the company, maximizing revenue and profits to agreed budgetary limits. Ensure that all company policies and procedures are implemented and maintained. Continuous staff training and development. Housekeeping modules to be developed, implemented, and maintained. Maintain high service levels to ensure highest guest satisfaction.

Qualifications and Experience
  • Applicable tertiary qualification in Hospitality/Tourism
  • Minimum of 3 years' experience in the same or similar position
  • Proficiency in MS Office
  • OPERA or similar PMS experience
Duties
  • Manage the Housekeeping department efficiently in accordance with company policies and procedures
  • Coordinate all activities, duties, and tasks with other departments to ensure that services are provided in an efficient and timely manner
  • To ensure effective liaison between Reservations, Front Office, Housekeeping, and Maintenance
  • Investigate complaints about services and equipment, and take corrective action
  • Inspect and evaluate the physical conditions of facilities to determine the type of work to be done
  • Responsible for the overall cleanliness of rooms and public areas
  • Executive and supervisor to send daily maintenance issues not resolved, by the end of the day, to project leader, host manager, facilities manager
  • Ensuring guest property left behind is logged and stored in a secure location for lost property, and inform host manager
  • Ensure all rooms/units are serviced timeously
  • Maintenance of departmental records and reports
  • Staff canteens inventory maintained
  • Ensure leave planners and policies are followed
  • Ensure departmental induction manual is up to date and introduced to all new staff
  • Prepare and submit annual budgetary information and updates as required by the Financial Manager
  • Due to the large volumes of applications received, only candidates that meet the minimum requirements will be contacted.

If you have not heard back from us in 2 weeks, please consider your application as unsuccessful.


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