Reservations Supervisor

1 week ago

Cape Town, South Africa HotelJobs.co.za Full time

**_ob Title: Reservations Supervisor - 4* Hotel Group - Cape Town_**

**Location: Hybrid - Cape Town or Johannesburg (Flexible)**

**Salary: R17,000 - R19,500 (depending on experience)**

Synopsis: Join our clients team as a Reservations Supervisor and play a vital role in ensuring the seamless operation of our reservations department. We are seeking a detail-oriented individual with experience in the hospitality industry to oversee our reservations team. This hybrid position offers flexibility to work either in Cape Town or Johannesburg and competitive compensation based on experience.

Job Description: As a Reservations Supervisor, you will be responsible for maintaining the integrity and overall efficiency of our clients reservations process. Your main responsibilities include:

- Answering phone calls in a courteous and professional manner.
- Entering all reservations accurately into the Property Management System (PMS).
- Maximizing room sales by upselling to higher categories and suggesting add-ons.
- Checking bookings for accuracy prior to arrival and confirming reservations 7/14 days in advance.
- Tracking reservations for statistical purposes using source codes and ensuring guest profiles are utilized correctly.
- Handling Special Attention Guests (SAG) requests accurately and providing appropriate service.
- Ensuring commission invoices are correct and tracked accurately.
- Logging no-shows and cancellations according to the property standard.
- Ensuring all reservations have deposits or full pre-payment in line with the property's payment terms.
- Identifying and reporting potential risk factors that may impact revenue to the Revenue Manager.
- Adhering to and fully understanding all Terms and Conditions relating to the properties.

Minimum Requirements:

- Attention to detail and strong organizational skills.
- Minimum of 2 years of experience in a similar role within the hospitality industry.
- Ability to work effectively in a team environment.

Join our team and contribute to providing exceptional guest experiences in the hospitality industry

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